Job Responsibility:

Deliver exceptional customer service in a dynamic, high-performance workplace.

At Provident, we go beyond traditional security services, providing an unmatched level of customer care and attention to detail. We are looking for experienced customer service professionals with a background in luxury hospitality, concierge services, or premium client support to join our Client Support team in our Vancouver office.

About the Role

As a Client Services Specialist, you will be the first point of contact for our clients, ensuring that their needs are met with professionalism, discretion, and efficiency. You will:

- Manage client requests via phone and email, providing seamless, high-touch support
- Schedule service calls and coordinate with technicians to ensure timely responses
- Monitor and respond to security events with a calm and professional approach
- Handle inquiries and problem-solve in real-time, ensuring a smooth client experience
- Ensure accuracy in scheduling, reporting, and follow-ups, upholding Provident's service standards

Who You Are

- Experienced in high-end customer service (hospitality,



concierge, or premium retail preferred)
- A strong communicator, able to engage confidently and professionally with clients
- Calm under pressure, with the ability to problem-solve quickly and effectively
- Detail-oriented, ensuring accuracy in every interaction
- Comfortable with technology, including CRM systems and digital communication tools

Why Join Provident?

- Be part of a team that delivers exceptional service, going beyond traditional customer support
- Career growth opportunities in a dynamic and evolving industry
- Full-time, in-office position with benefits, including extended health and dental
- Located in Vancouver, serving a diverse and engaged client base

If you take pride in delivering outstanding customer service and want to be part of a team that values excellence, we'd love to hear from you.

If Provident sounds like a great fit for you, tell us why in your cover letter. Applications without a cover letter will not be reviewed.

📌 Concierge Client Services Specialist (Vancouver)
🏢 Provident Security
📍 Vancouver