As the Sales Development Flex Manager, you will play a pivotal and uniquely impactful role across ServiceTitan’s Sales Development organization. This is not your average manager seat—it’s a high-visibility chance for an adaptable, results-driven leader who thrives on variety, loves building high-performing teams, and wants to make a broad organizational impact. In this role, you will serve as a “floating” first-line SDR Manager, stepping in to provide coverage and lead Sales Development Rep (SDR) teams across the organization during manager absences or working on special high-impact projects. During coverage periods, you’ll be embedded with a team—running the full playbook of a front-line manager—while gaining exposure to 5+ second and third-line leaders and directly influencing pipeline production across the business. Your primary focus will be on leading a team of outbound Sales Development: cold calls, cold emails, direct mail, creative follow-up—whatever it takes to help us find and serve as many service contractors as possible. If you thrive in a fast-paced environment, love developing early-career talent, and want to build your management toolkit across a world-class SDR organization, this is the role for you.

Lead & Develop SDR Teams

Manage SDRs on objectives, activity metrics, and performance achievement

Conduct weekly 1:1s with each SDR to coach, develop, and drive accountability

Serve as a mentor and steward of the ServiceTitan culture for your team

Motivate, incentivize, and recognize team members to encourage top performance

Drive Pipeline & Strategy

Monitor lead processes, key metrics, and catalyze pipeline creation across your assigned team

Shape and implement SDR strategy and outbound processes for the teams you cover

Report to senior management on operational and financial KPIs

Help evaluate new technologies and programs to drive superior SDR performance

Step into team assignments (typically 1–6 months) covering absences or unexpected gaps on the management team

Maintain all internal customer and business partner relationships aligned to the team you are covering

Serve as proxy for QBRs, performance management conversations, team meetings, and cross-functional syncs

Contribute to special projects and strategic initiatives that advance the broader Sales Development and GTM organization





Over‑communicate updates, observations, and needs to senior leadership to ensure team continuity

Recruit, interview, and onboard new SDR team members to support organizational growth

Help onboard and train new hires for speed‑to‑ramp and long‑term success

Partner hand‑in‑hand with senior leadership to build the best SDR organization in the country

Direct experience as an SDR/BDR with applicable team lead or management experience

Strong preference for 1+ years of sales management experience

history of managing, or being a part of, a high‑performing sales team

Strong understanding of outbound pipeline generation processes and methodology

Exceptional operational excellence skills with strong organizational foundations.

Expert communication and presentation skills with high emotional intelligence

Analytical mindset, comfortable generating reports and identifying trends in data

Openness to change and eagerness to take on new assignments, projects, and team environments based on business need

Proficiency with Salesforce.Experience with outbound cadencing tools (such as Nooks, Salesloft, Gong, etc) and associated sales enablement tech stack solutions strongly preferred

Adept at adopting and rolling out new sales enablement technologies

The Sales Development Flex Manager is a rare prospect to gain exposure across an entire sales organization, work alongside top leaders, and make a measurable impact on pipeline production at ServiceTitan. If you’re a motivated, flexible leader ready to grow through breadth of experience—we’d love to meet you.

We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.

We offer a comprehensive onboarding program, leadership training for Titans at all levels,



and other programs and events.

Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.

Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion

We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process.

These tools are designed to improve efficiency and enhance the candidate experience.

When you submit your application for the Sales Development Flex Manager position, your candidacy will be considered for all available Sales Development Flex Manager opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and vertical team you will be supporting.

The expected compensation for this role for candidates residing in Canada is $123,300 CAD, and this position is commission-eligible. Actual compensation may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Personal Information

ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy.

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📌 Sales Development Representative Manager H/F (Toronto)
🏢 ServiceTitan
📍 Toronto