Job Responsibility:

NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics - setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery capabilities.

Our Core Values:

Be Integral to Our Customers, Our Co-Workers and Our Community

At Next Supply, we are a respectful and collaborative culture where diversity, innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply we believe it's not just what we do, but how we do it that makes a great place to work.

Role Overview:

The IT Operations Manager will lead and oversee all aspects of IT operations to ensure the organization's technology infrastructure is efficient, secure, and aligned with business objectives. This role requires a deep understanding of distribution and wholesale systems and processes to support the company's operational goals. The IT Operations Manager will manage IT security, system maintenance, vendor negotiations, and process optimization while serving as a key liaison between IT and other business units.

Primary Duties and Responsibilities:

- Oversee and manage the organization's IT infrastructure, including servers, networks, endpoints, and cloud systems.
- Ensure infrastructure supports the unique needs of distribution and wholesale operations, including inventory management, order processing, and logistics systems.
- Transition IT operations from external service providers to an in-house model, ensuring continuity and efficiency.
- Maintain and enhance integration with ERP systems and related tools critical to distribution and wholesale processes.
- Develop and implement a comprehensive IT security roadmap, covering email, servers, applications, endpoints, and industry-specific compliance requirements.
- Proactively monitor for threats and vulnerabilities, ensuring robust protection of sensitive business and customer data.
- Implement disaster recovery plans tailored to distribution operations, ensuring minimal disruption to supply chain processes.




- Conduct regular audits and assessments to ensure compliance with best practices and regulatory requirements.
- Evaluate, negotiate, and procure IT software and tools to support distribution-specific workflows, such as inventory tracking, order fulfillment, and logistics management.
- Ensure proper configuration, integration, and optimization of software to maximize value and alignment with business processes.
- Build and maintain strategic partnerships with vendors to secure cost-effective and high-performing solutions.
- Collaborate with the networking and operations teams to ensure seamless integration of IT systems into the distribution and wholesale workflows.
- Provide technical guidance to internal teams to optimize the use of IT systems in areas such as inventory control, pricing strategies, and customer relationship management.
- Act as a resource for troubleshooting and resolving system-related challenges, reducing downtime and maintaining operational efficiency.
- Identify opportunities to streamline operations by leveraging technology to reduce hardware needs and optimize processes, such as Citrix implementation for branch operations.
- Work closely with finance and operations to manage IT-related costs and implement cost-saving measures, including telephony and infrastructure optimizations.
- Lead the transition away from external support providers to an internally managed model.
- Develop and maintain a proactive IT support model to prevent issues before they arise, ensuring the smooth operation of systems critical to distribution and wholesale activities.
- Regularly review and update IT processes to align with evolving business needs and industry standards.
- Act as a champion for continuous improvement, identifying new technologies and methods to improve efficiency and customer satisfaction.
- Lead strategic IT initiatives to align technology capabilities with business objectives in the distribution and wholesale sectors.




- Manage knowledge transfer processes during transitions from external support to internal management to maintain operational integrity.
- Provide expertise in systems such as TWL and CSD to enhance operational efficiencies and support business growth.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 7+ years of experience in IT operations or system administration, with at least 3 years focused on distribution and wholesale systems.
- Proven experience managing IT security, patch management, system configurations, and compliance in a distribution or wholesale environment.
- Experience with ERP systems and tools relevant to inventory, logistics, and order management processes.
- Strong knowledge of IT infrastructure, including cloud systems (e.g., Azure), networking, and virtualization (e.g., Citrix).
- Familiarity with distribution-specific systems, including TWL and CSD, and their integration with other enterprise systems.
- Expertise in IT security best practices, compliance frameworks, and disaster recovery planning.
- Advanced skills in software negotiation, vendor management, and cost optimization strategies.
- Ability to troubleshoot and optimize IT systems to support high-volume distribution and wholesale operations.
- Robust analytical and problem-solving skills, with a proactive approach to identifying and addressing IT challenges.
- Effective communication and collaboration skills to work across departments and with external partners.
- Detail-oriented with excellent organizational skills to manage multiple projects and priorities.
- Commitment to delivering high-quality, user-focused IT solutions.

We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.

📌 IT Operations Manager (Vaughan)
🏢 NEXT Supply
📍 Vaughan