The Concierge is responsible for providing access and reception services to all visitors to the property and assisting residents with inquiries by providing personalized assistance and ensuring resident satisfaction is achieved. As the primary point of contact for residents, the Concierge is a champion of the resident experience and seizes every opportunity to exceed resident expectations.

Resident Experience: Deliver prompt, courteous, personalized service to residents, visitors, suppliers, and prospective residents.

Resident Requests: Handle calls, questions, concerns, special arrangements, maintenance requests, lockouts, and other resident needs while following up to ensure satisfaction.

Concierge Services: Arrange transportation, reservations, dry cleaning, floral orders, business services, and other amenities through reliable local providers.

Community Knowledge: Maintain strong knowledge of Yorkville and downtown Toronto, including local businesses, amenities, services, events, and activities, while developing community partnerships. Front-of-House Excellence: Maintain a high-quality lobby and amenity experience, manage notice boards, amenity bookings, resident communications, and shift logs.

Building Operations: Coordinate service elevator/loading dock bookings and inspections, contractor and visitor access, visitor parking, access cards/fobs, and security systems.

Parcel & Delivery Management: Manage and distribute resident packages, groceries, dry cleaning, and other deliveries through designated systems.

Resident Engagement: Support resident events, community initiatives, charitable activities, and BGO sustainability and corporate social responsibility programs.

Experience –1 - 2 years related experience as a residential or hotel concierge;

experience in a customer service,



residential property management or hospitality related role Education – Postsecondary education in hospitality an asset Computer Skills – Advanced skills in Excel, Word and Outlook; ability to conduct internet research in order to assist residents with requests; proficiency with Yardi is an asset ability to develop and sustain cooperative working relationships with residents, suppliers and internal staff; ability to maintain confidentiality and absolute discretion with resident and company information is required BGO is a global leader in real estate investment management, partnering with more than 750 institutional clients to invest in and manage high-quality real estate across office, industrial, residential, retail, and hospitality sectors. With a presence in 28 cities across 12 countries, BGO combines deep local expertise with global reach to unlock value in real estate markets worldwide. As part of SLC Management and Sun Life, BGO brings the strength, scale, and trusted expertise of one of the world's leading financial services organizations.

At BGO, you'll be part of a collaborative team that values your growth, supports your success, and empowers you to make a meaningful impact.

We offer a competitive total rewards package, including comprehensive benefits and an annual discretionary bonus. You'll work in a supportive, team-oriented environment with access to ongoing learning, mentorship, and professional development opportunities to help you grow your career.

The Base

Pay range is for the primary location for which the job is posted. In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits. BGO is committed to equitable hiring practices and we welcome the prospect to discuss accommodation and ensure fairness and equity in our hiring process. Job posting #, your name and your preferred method of contact.

📌 Concierge Hotel (Mississauga)
🏢 BGO New
📍 Mississauga