We are looking for a Conversational AI Designer to join our team who can design creative and natural conversation flows for both B2B and B2C brands. The ideal candidate combines conversation design experience and a deep knowledge of human language and Human-Computer Interaction (HCI). Our ideal candidate will have an inventor’s spirit and a passion for teaching.

In this role, you will design leading-edge conversational experiences and develop, articulate, and promote best practices in the field of conversational design.

Responsibilities

Engage with clients to understand their business goals, customer personas, and resolution paths

Analyze customer journeys and develop flows optimized for the messaging interface

Create conversational design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns

Design effective, meaningful and delightful conversational experiences using user-centric design methodologies

Work directly with developers, integrators, architects and QA to build and iterate on the user journeys

Write effective and natural dialogues

Create demos and mock-ups, wireframes,



and templates that clearly convey the conversation design to both external and internal teams

When needed, design and lead different types of testing (A/B testing, focus groups, usability testing, QA), synthesize results, and iterate based on results to ensure customer-centric and highly usable products

Analyze the user experience with live and upcoming virtual assistants to make recommendations for improving user experience

Requirements

2-4 years of experience in designing text-enabled interaction flows, preferably in conversational AI or chatbot design spaces

Experience designing for Assistant, AI, machine learning, or AR/VR products

Experience partnering with other designers, product managers and engineers

Experience balancing user needs and technical requirements

Experience creating multiple demos or prototypes showcasing the bleeding-edge capabilities of conversational design

Experience communicating technical requirements and solutions to internal and external audiences

Experience with working directly with client stakeholders of all levels

Experience using agile development practices

Exceptional written and verbal communication skills

📌 Conversational AI Designer (Toronto)
🏢 Netomi
📍 Toronto