Conversational AI Specialist to lead product discovery and development of Conversational AI experiences at BMO's Virtual Connect contact centre, such as Natural Language IVR. This role partners closely with technology, analytics, design, risk and business leaders to deliver scalable, responsible, enterprise-grade conversational AI experiences. Serves as an advisor and partner between the business and technology to define & document technology requirements for BMO Virtual Connect.

Provides subject matter expertise for BMO's conversational AI initiatives. Recommends and implements solutions based on analysis of issues and implications for the business. Helps determine business priorities and best sequence for execution of business/group strategy.

Monitors and tracks performance, and addresses any issues. Provides input into the planning and implementation of operational programs. Provides advice and guidance to assigned business/group on implementation of technology solutions.

Supports the IT transformation agenda and ensures business & technology needs align. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. May network with industry contacts to gather and identify competitive insights and best practices.

Provides specialized consulting, analytical and technical support. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards,



Procedures and Supporting documents), laws and regulations. You will combine conversational AI expertise with understanding of contact center operations to drive value from AI for BMO Virtual Connect.

Familiarity with development and scaling of Conversational AI products or CCaaS platforms such as Amazon Connect, Amazon Lex or 3rd party Conversational AI tools would be an asset. Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Proficiency in conversational AI gained through education and business experience.

Data driven decision making - In-depth.

Available

Monday to Friday 9am to 5pm EST Salaries for part-time roles will be pro-rated based on number of hours regularly worked. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

It calls on us to create lasting, positive change for our customers, our communities and our people. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach current milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. Accommodations are available on request for candidates taking part in all aspects of the selection process.

📌 Conversational AI Specialist (Remote) (Charlottetown)
🏢 BMO
📍 Charlottetown