We're Hiring: Customer Service Representative

Location: Brantford, Ontario

Employment Type: Full-Time, On-Site

Company: DK2 by Marlon | Marlon Brands | SnowBear by Marlon

About Us

DK2 by Marlon, Marlon Brands, and SnowBear by Marlon offer a range of products, including trailers, snowplows, outdoor power equipment, and related accessories. We are committed to providing quality products and dependable support to our customers and retail partners.

As our business continues to grow, we are looking for a motivated, organized, and customer-focused Customer Service Representative to join our team at our Brantford, Ontario location.

Position Overview The Customer Service Representative will play an important role in supporting customers and dealers throughout their experience with our products. This position focuses on managing customer inquiries, processing warranty orders and claims, providing product and assembly support, and preparing trailer registration documentation.

The ideal candidate is a strong communicator with excellent attention to detail, good problem-solving skills, and an interest in learning about our products. They should be comfortable managing multiple responsibilities while ensuring customer concerns are handled professionally and efficiently.

Key Responsibilities

Customer Service & Inquiries

- Respond to customer and dealer inquiries by phone and email in a timely and professional manner.
- Provide accurate information regarding products, orders, warranties, replacement parts, and registration documentation.
- Investigate customer concerns and work toward effective resolutions.
- Maintain a positive and professional approach when handling challenging customer situations.
- Follow up on outstanding inquiries to ensure customer satisfaction.

Warranty Orders & Claims

- Process warranty orders for replacement parts and products accurately and efficiently.
- Receive, review, document, and process warranty claims in accordance with company policies and procedures.
- Review claim details and supporting documentation to help determine the appropriate next steps.
- Coordinate replacement parts, products, and related shipping arrangements as required.
- Maintain accurate records of warranty claims, orders, customer communications, and resolutions.




- Track outstanding claims and follow up to ensure timely processing.

Product Support & Assembly

- Provide customers and dealers with product information, troubleshooting assistance, and general technical support.
- Assist customers with product assembly questions and explain assembly instructions clearly.
- Help identify product issues and recommend appropriate solutions, including replacement parts or escalation when necessary.
- Develop a strong understanding of company products, components, accessories, and assembly procedures.
- Work with internal departments to address recurring product issues and improve the customer support experience.

Trailer Registration Documentation

- Prepare, process, and manage trailer registration documentation.
- Ensure registration paperwork is completed accurately and contains the required information.
- Review documentation for completeness and follow up on missing or incorrect information.
- Assist customers and dealers with questions regarding trailer registration paperwork and required documents.
- Maintain organized records of registration documents and related transactions.
- Coordinate with internal departments and relevant parties to support the timely completion of registration requests.

Administrative & Internal Support

- Maintain accurate customer records and documentation within company systems.
- Organize and manage multiple requests while prioritizing urgent customer needs.
- Communicate and coordinate with sales, warehouse, shipping, and other internal departments.
- Identify recurring customer concerns and communicate feedback to the appropriate teams.
- Contribute ideas to improve customer service procedures, documentation, and overall efficiency.
- Perform other related duties as required.

Qualifications & Skills

- Previous customer service or administrative experience preferred.
- Solid verbal and written communication skills.




- Excellent organizational skills and attention to detail.
- Strong problem-solving skills and the ability to manage multiple priorities.
- Comfortable learning about mechanical products, equipment, parts, and assembly procedures.
- Proficiency in Microsoft Office, particularly Outlook and Excel.
- Ability to maintain accurate records and handle documentation carefully.
- A professional, patient, and customer-focused attitude.
- Ability to work independently while contributing to a team environment.
- Experience processing warranty claims, replacement parts, or technical support requests is an asset.
- Experience with trailer registration, vehicle documentation, or other registration processes is an asset.
- Mechanical aptitude or familiarity with trailers, snowplows, or outdoor power equipment is an asset.

What We're Looking For We are looking for someone who takes ownership of customer concerns, enjoys solving problems, and is committed to providing reliable support. The successful candidate will be comfortable balancing administrative responsibilities with hands-on product support and will take pride in ensuring customers and dealers receive accurate information and timely assistance.

Strong attention to detail, a willingness to learn, and the ability to follow issues through to resolution are essential to success in this role.

What We Offer

- A full-time opportunity with an established and growing company.
- A collaborative and team-oriented work setting.
- The opportunity to develop product knowledge and technical skills.

- A varied role combining customer service, administration, and product support.
- The opportunity to contribute directly to customer satisfaction and the continued success of our brands.
- Extended healthcare (medical, dental, vision), Life and Accident Insurance, Disability Insurance.

How to Apply If you are organized, customer-focused, and enjoy solving problems, we would love to hear from you.

Please submit your resume for consideration.

Work Location: Brantford, Ontario

DK2 by Marlon | Marlon Brands | SnowBear by Marlon

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Work Location: In person

📌 CSR - Customer Service Representative (Brantford)
🏢 Marlon Recreational Products
📍 Brantford