At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. Providing services to Bombardier means operating at the highest level. Act as a primary point of contact with our customer base for the detailed completion definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations along with their associated technical specification packages.

Support the International and Domestic wide-body sales teams as they meet with prospects and customers on completion related issues.

Liaise with all internal stakeholders including, but not limited to, Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded.

Are accountable for obtaining the necessary management and customer approvals, thereby committing the company to the build and delivery of the final Completion Definition Package approved.

Follow the Aircraft build, Inform and lead our customers to ensure their readiness to start delivery activities.





Coordinate and lead Aircraft delivery activities with customers and internal stake holders to ensure a seamless process and amazing customer experience.

You possess an undergraduate university degree in a related field of study, such as aeronautical engineering, aviation management, business administration or another substantially related field of endeavor.

You have a minimum of ten (10) years related experience in business or commercial aviation

You have a minimum of two (2) years related experience in a customer facing role

You have excellent organizational and planning skills, are able to set priorities in order to achieve important milestones. You will be able to demonstrate solid project management skills.

You can understand complex technical specifications and certification constraints and possess the capacity to become a product expert on complex product offerings.

You are equally able to communicate to all levels of our customer and customer representative organizations including world leaders, high net worth individuals, flight crew, maintenance and technical personnel.

You have strong customer orientation

You will be expected to be a team player, as well as being a leader within the multidisciplinary project team.

You are fluent in both French and English (written and spoken), Other languages would be an asset

You are able to support a flexible work setting and available to travel.

📌 Customer Account Mgmt Representative Sr (Dorval)
🏢 Bombardier
📍 Dorval