About Us:

Speedy Transport Group Inc. started small and grew fast. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to become one of central Canada's premier carriers.

What does Speedy Transport have to offer?

- Company Benefits
- RRSP's + Matching
- Profit Sharing Program
- Family Oriented Culture
- Opportunity for Growth
- + more!!

: We are looking to hire an experienced full-time Customer Care Supervisor for our Brampton terminal. The Customer Care Supervisor is responsible for coordinating day-to-day office operations, to make certain of a best practices approach. NB: This role embodies an exceptional career opportunity for a person familiar with a variety of transportation vehicles, equipment, service requirements, and transport legislation.

Duties & Responsibilities:

- Provide supervision for the Customer Service Department.
- Establish and coordinate training for all customer service employees.
- Ensure that all customer service employees understand and operate within department policies and procedures.
- Supervise activities of customer support/service to maintain and continuously improve service levels to customers and to enhance flexibility in response to changing business needs.
- Promote Speedy’s service and provide support for the future development of new and existing customer relationships
- Ensure customers are provided with requested information including service description and service options.




- Ensure all customer claims and queries are satisfactorily investigated and resolved – including missing issues, non-receipt, billing, and shipping errors.
- Collaborate with relevant departments within the company to meet company objectives and resolve customer issues.
- Monitor special needs of new customers.
- Work closely with operations to provide our customers with the best possible service.
- All other duties as assigned by Management.

Qualifications:

- Minimum 2 years supervisory experience – leading people.
- Knowledge of Customs paperwork a strong asset.
- Well-organized, punctual, and computer literate—with an emphasis on spreadsheets and email applications.
- Previous experience within the Warehouse/Transportation/Logistics Industry.
- Excellent communication skills both oral and written.
- Proven problem-solving skills and a demonstrated ability to achieve operational goals.
- Ability to work under pressure and handle several complex tasks simultaneously.
- Ability to take ownership of issues and problem analysis, decision making and resolution.
- Ability to work effectively, efficiently, and courteously with other staff.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process #HP

Job Types: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Advantages

- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Experience:
- Supervising: 1 year (preferred)
- Warehouse/Transportation/Logistics: 1 year (preferred)

Work Location: In person

📌 Customer Care Supervisor (Brampton)
🏢 SPEEDY TRANSPORT GROUP
📍 Brampton