We have helped millions of job seekers get more interviews in 100+ countries. Jobscan's platform benefits job seekers, employers, universities, and communities. We're a quick-growing startup. This independence allows us to stay laser-focused on our customers, delivering impactful solutions for job seekers.

Jobscan is building a premium B2B business serving outcome-driven institutions that care deeply about employment results. This is not a script-following, high-volume support role. As a Customer Enablement Specialist, you own the critical bridge between a signed contract and a thriving, fully engaged customer.

You will lead onboarding, deliver live training, and curate educational resources across our university, outplacement, and enterprise partners. This role is ideal for a proactive communicator and educator who excels at driving product adoption, simplifying complex concepts, and guiding partners toward long-term success.

Customer

Onboarding - lead standard onboarding and implementation sessions; deliver live virtual faculty, student, and coach training; run recurring office hours; confirm implementation is complete before handing accounts to the CSM.

Education & Content - own and maintain all customer-facing educational resources (Resume Builder, AI Optimizer,



and LinkedIn guides; faculty guides and student assignments; Knowledge Base, video library, FAQs); keep content current as the product evolves.

Customer Marketing

Coordination - coordinate timing and launch of onboarding-phase campaigns and supply CS briefs to Marketing, which produces the assets (graphics, flyers, campaign production sit with the Marketing team).

Customer

Operations - own onboarding-phase HubSpot updates, meeting summaries, Fireflies AI note management, training schedules, follow-up emails, and resource distribution. (Data & Reporting - track webinar attendance, adoption metrics, and resource utilization, and report training effectiveness to the CS team. (AI Workflows - implement and maintain AI-assisted workflows defined by CS leadership: day-to-day operation, monitoring, minor tweaks, and escalating anything that needs redesign. (What will help you succeed here: ~1-3 years in customer education, training, instructional design, or customer operations. ~ Comfortable facilitating live virtual training with diverse audiences (faculty, students, HR professionals). ~ Working knowledge of CRM tools;

Experience in higher education, career services, or workforce development. basic video production or editing. Competitive salary Fully remote work environment #

📌 Customer Education & Enablement Specialist - Canada (Part-time) (Ottawa)
🏢 jobscan
📍 Ottawa