Customer service and digital banking define this Scotiabank opportunity in Laval, Quebec. Support customers through transactions, needs discovery, and mobile banking guidance.

As a Customer Experience Associate, you represent Scotiabank within its Canadian Banking Branch network. You build relationships, uncover customer needs, explain concepts simply, and identify simple sales opportunities. Your work helps customers manage banking needs while contributing to branch targets.

Key Responsibilities:

- Discover customer needs through proactive listening and understanding
- Process day to day banking transactions
- Identify and fulfill simple sales opportunities
- Introduce mobile banking applications to clients
- Assist customers with digital banking needs

Requirements:

- Proven customer service skills through work or community involvement
- Professional, friendly, and efficient customer assistance
- Solid technical skills supporting digital banking options
- Comfort with simple sales situations
- Availability for a flexible schedule

Bring customer service, technical skills, and relationship-building ability to Scotiabank’s Customer Experience Associate position in Laval.

📌 Customer Experience Associate Laval
🏢 Scotiabank
📍 Laval