Are you passionate about orchestrating complex projects from concept to delivery, ensuring customers receive exceptional service every step of the way? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives. As our current Customer Experience Specialist (Rentals) , you'll be coordinating and driving rental projects end-to-end - from equipment assembly and manufacturing through shipment - that ensure our Water Treatment Americas customers receive reliable, on-time solutions.

As a key part of the Water Treatment Americas - Rental Operations team, you'll create impact by managing the full lifecycle of rental projects, optimizing schedules and costs while ensuring every customer commitment is met with precision and excellence. Oversee project management of customer rental orders from award through shipment, including scheduling, equipment assembly, vendor coordination, and contract administration Read, interpret, and manage customer specifications, contracts, and commercial terms to ensure accurate project execution Coordinate logistics for pickup and shipment of major equipment, monitoring progress to ensure on-time delivery metrics are met Collaborate with Sales, Engineering, Operations, Supply Chain, and Finance to optimize project costs, inventory levels, and schedules Provide pricing guidance and technical positioning support to Sales teams based on market intelligence and past project data Above all, you're a proactive project coordinator with strong organizational skills,



customer-facing experience, and the judgment to manage multiple priorities across cross-functional teams. Minimum 5 years of experience in customer service, sales, operations, or project coordination Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Experience with CRM and ERP systems or similar data management platforms Background in water treatment, industrial equipment, or rental operations A working environment built around your needs, with flexible hours, and parental support.

Annual bonuses, health insurance and a strong focus on well-being activities. On-demand training and structured development programmes to support your growth. The salary range for this position is 77,100 to 104,300 CAD.

Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Celebrating and valuing our differences helps us see possibilities where others can't. Grundfos is one of the world's leading water technology companies with more than 19,000 employees in 60+ countries all over the world.

Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. And what really matters to us is not short term profit, but the impact we make. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion. #

📌 Customer Experience Representative Web Services (Prescott)
🏢 Grundfos
📍 Prescott