Customer Experience Training Specialist (Barrie)

Customer Experience Training Specialist (Barrie)

23 Oct
|
Sunbelt Rentals
|
Barrie

23 Oct

Sunbelt Rentals

Barrie

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff.

Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth.

Conduct equipment operator certification training and general safety training for customers and to a lesser extent, employees using various modalities; modalities will include Instructor Lead Training and Virtual Training Publish public training class schedules on SBRs training platform on a 3-month rolling calendar basis to provide customers multiple class options for purchase. Provide private classes to customers either at an SBR branch location or customer site. Complete training records on a timely basis in SBR’s system(s) of record for retention and retrieval according to company policy.

Trigger the issuance of customer wallet cards within 24 hours of class completion. Learn new adult training methods and courses to teach customers across a variety of safety topics. Maintain current training and equipment operator certifications.

Provide

Train the Trainer courses for customers. Sell and support the sales teams to close safety training opportunities and grow the Safety Training business. Work with the Marketing Support team to create flyers and other sales materials to promote the safety training offering to local customers.



Support the Certified Evaluator team by providing equipment practical evaluations to customers who have completed the online equipment certification coursework and written exam.

Assist

District and Regional Managers with the onboarding and training of recent District Safety Trainers, Employee Trainers and Certified Evaluators. Act as an advisor regarding safety issues and standards to SBR employees and customers. High school diploma or equivalent Minimum 5 years of work experience in a related field Heavy equipment experience and certification (MEWP, Forklift, Earth Moving) Experience and knowledge of adult learning methods Customer-service and ‘solutions’ oriented Ability and willingness to travel; overnight travel may be required (10%-15%) Proficiency in MS Office products, such as Word, Excel, PowerPoint, and Outlook Bilingual in French is considered a valuable asset for this role Bachelor’s degree preferred Some Sunbelt jobs may require driving for long periods of time, loading, and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work.

All duties must be performed according to Sunbelt’s safety policies and guidelines.

Sunbelt

Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees.

Health, Dental, Vision, Life Insurance Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days Employee Assistance Program Sunbelt Rentals supports service members. In order for the employee to get a referral bonus they need to contact their regional recruiter.

📌 Customer Experience Training Specialist (Barrie)
🏢 Sunbelt Rentals
📍 Barrie

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