Aplin is excited to partner with our long‑term client to hire a Bilingual Customer Service Agent in Edmonton, Alberta. This is a full‑time, in‑office position, so we are only accepting applications from candidates located in the Edmonton area. They offer $100 monthly for parking or public transit and other great benefits outlined below.

Our client is a Canadian company recognized for developing cutting-edge, award‑winning direct‑to‑consumer brands serving customers across North America. Over the past decade, they have delivered hundreds of thousands of products, earning a reputation for quality, value, and a commitment to customer satisfaction. As a Bilingual Customer Service Agent, you will help deliver an outstanding customer experience by supporting customers in both English and French across a portfolio of brands.

You will respond to inquiries, address concerns, and manage customer issues from the initial interaction through to resolution, ensuring each customer receives clear communication and thoughtful, effective support. Working across phone, email, and live chat, you will assist with product questions, order concerns, returns, exchanges, and warranty claims. You will also collaborate with internal teams and external partners to investigate issues, coordinate solutions, and follow up to ensure customer concerns are fully resolved.

The ideal candidate is fluent in English and French, enjoys helping people, and brings a proactive, solutions‑oriented approach to customer service. Respond to customer inquiries in both English and French through phone, email, and live chat across multiple brands. Manage customer concerns from initial contact through to resolution, keeping customers informed throughout the process.

Investigate customer issues, identify root causes,



and explain solutions clearly and professionally in the customer's preferred language. Process returns, refunds, exchanges, replacements, and warranty claims. Identify customer‑focused solutions that support satisfaction, retention, and brand loyalty.

Maintain accurate customer records, case notes, and internal documentation. Use sound judgment when offering customer appeasements within established guidelines. Follow established procedures while identifying opportunities to improve service delivery and internal processes.

Meet performance expectations and established key performance indicators (KPIs). High school diploma required; a bachelor's degree is considered an asset. Minimum of three years of experience in a call centre or comparable high‑volume customer service environment.

Fluency in both English and French, with strong verbal and written communication skills in both languages. Bilingual (French/English) is an asset. Ability to communicate complex information clearly and professionally in the customer's preferred language.

Strong problem‑solving skills and a commitment to delivering a positive customer experience. Confidence handling difficult customer interactions with patience, empathy, and professionalism. A results‑oriented mindset and the ability to meet established performance targets.

Competitive vacation package. ~ Profit‑sharing and equity opportunities. ~100% employer‑paid extended health, dental, and optical benefits. ~ Employee Assistance Program (EAP). ~Monthly transportation benefit toward public transit or parking. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. Accommodation is available upon request throughout all stages of the recruitment process. #

📌 Customer Service Agent - Call Center (Bilingual, English/Spanish (Edmonton)
🏢 Aplin
📍 Edmonton