Customer Service Representative - Full Time Full Time Barrie, ON, CA Swimmer Care Team - Office Administrator & Customer Service Representative Core Values: Safety, Integrity, Fun, Community, and Growth Splash N’ Learn is a women founded swim school created by passionate leaders who have individually built trusted and thriving swim programs. Together, they’ve launched a new and collaborative venture built on partnership, purpose, and the belief that we are stronger together. Be a place where kids can splash, learn, and grow in a safe, nurturing, and empowering environment.

As a member of the Swimmer Care Team, the Office Administrator & Customer Service Representative plays a vital role in maintaining efficient administrative operations and delivering exceptional service to our swim school families. This is a highly collaborative, customer-facing, and detail-oriented role responsible for handling a wide range of administrative and client service tasks that directly contribute to the success of our swim program. This is a full- time role and in person position.

Customer

Service and Swimmer Support Create a warm, skilled,



and welcoming experience for all clients through clear and friendly communication. Promptly address customer inquiries, concerns, and complaints via email, phone, and messaging platforms. Guide new clients through account creation, online forms, and swim school policies. Assist with rolling registration processes and ongoing session enrollment. Provide customized support based on the unique needs of swimmers and families.

Administrative Operations

Manage and update daily class bookings, makeup scheduling, and instructor assignments. Support administrative reporting and performance tracking using key performance indicators (KPIs). Assist in developing and maintaining internal resources and training materials.

Exceptional customer service mindset and positive attitude Proficient in computer systems and digital communication tools Comfortable working in a remote environment with proactive communication Remote role with flexible hours; must be available during designated service hours & registration Occasional in-person meetings or training will be required (can meet in GTA)

📌 Customer Service Associate Full Time (Barrie)
🏢 Splash N' Learn
📍 Barrie