At Northern Savings Credit Union, every employee is expected to live our vision, mission, and values while delivering exceptional member experiences.

The Member Service

Representative (MSR) is the first point of contact for members, delivering friendly, accurate, and efficient service. Greet and assist members, providing positive and professional service at every interaction. Take ownership of learning to stay current on policies, procedures, and offerings.

Balance cash, recyclers, ATMs, vaults, and general ledger accounts in accordance with procedures. Support account opening and maintenance, term deposits, RRSP transactions, stop payments, and auto-transfers. Assist members with lost or stolen cards, cheque orders, statements, online access, and safety deposit boxes.





Operational & Administrative Support Support ATM and night deposit processing. Assist with daily mail, supplies, marketing materials, and general branch administration. Support team members to ensure efficient branch operations.

Follow all privacy, security, AML, and regulatory requirements. High school diploma required; post-secondary education an asset. CCUA) considered an asset. Previous sales and customer service experience an asset.

Financial services experience an asset. Solid customer service and communication skills. Proficiency with Microsoft Office and banking systems.

📌 Customer Service Associate Full Time (Terrace)
🏢 Northern Savings Credit Union
📍 Terrace