We are hiring a Customer Relations Agent!

Reporting To: Supervisor, Customer Service Full time Posting Date: October 20, 2026 Office Location: Toronto Steps away from the main public transit station Highly competitive compensation package which includes base salary, bonus, perks, and career advancement opportunities! *The Customer Relations Agent is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy. Answer incoming calls on the customer service queue and make outbound calls when necessary Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account Follow-up with client to confirm resolution and customer satisfaction Provide assistance to the various residential administration departments when required Promote online services Complete special projects as assigned by the Manager Post secondary education and/or equivalent work experience preferred Mortgage experience an asset Competency in MS Office; Strong verbal and written communication skills,



in English Excellent telephone manner Working Environment and Physical Demands Analysis Office environment Long periods of time in viewing a computer screen Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program. Why join First National?

Health Spending

Account, Maternity and Parental Leave Top Up) Extensive training programs to set our employees up for success Modern office environment conducive to collaboration Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

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National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

Artificial

Intelligence is not used in our recruitment or hiring process for this role.

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National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

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National supports requests for accommodation from applicants with disabilities;

📌 Customer Service Consultant | Full Time | French Speaker (Toronto)
🏢 First National Financial
📍 Toronto