Bilingual Customer Service Representative - Assistance Services $22.56/h Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information

- Open the initial claim and refer the person to the most suitable healthcare providers
- Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions
- Record the interactions and transactions in the claims system and ensure a superior level of customer service.

Experience in customer service,



telecommunications and/or claims assistance Bilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English) Customer service oriented Good computer skills (Microsoft Office, internet etc.) What does Global Excel offer you? Three weeks of vacation

- An extensive benefit package that includes health (100%) , dental, life and travel insurance, as well as a retirement savings plan
- A flexible and supportive work environment offering several advantages such as on - call doctors, an on -s ite Bistro , and much more
- A company wellness program that includes an on -s ite gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness
- Many opportunities for advancement, development and financial assistance to employees who wish to continue their education . #

📌 Customer Service Representative (bilingual) - $22.56/hour- EN (Montreal)
🏢 Global Excel Management
📍 Montreal