We’re building a relationship-oriented bank for the modern world. As a member of the Investor Services Inc (ISI) team, you’ll be the first point of contact for ISI clients (including Investors Edge) via online channels. As a Customer Service Representative Co-op, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately assess each client’s needs and provide a timely resolution.

Investor Service

Inc is a non-advice group, you will not be able to provide clients recommendations or advice on products or investments. The role demonstrates solid written, verbal and interpersonal skills to refer clients to related client relations and service groups or elevate to management. The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs.

Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles. Client engagement - Provide support for clients by recognizing and accurately assessing their needs.

Focus on each client experience and connect on a personal level to make every interaction meaningful.



Robust knowledge of the Online Brokerage systems and products to allow quick resolution of problems.

Computer

Savvy - Able to easily navigate and focus on multiple software applications and dual monitors. You find meaning in relationships and surround yourself with a diverse network of partners. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Employment Type

Temporary (Fixed Term) Skills Client Relations, Collaboration, Customer Experience (CX), Effective Written Communication, Microsoft Office, Processing At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #

📌 Customer Service Representative Co-op, Investor Services Inc - Winter 2027 (Toronto)
🏢 CIBC US
📍 Toronto