Customer Service Representative – Edmonton, AB Representing world-class brand partners Taylor, Henny Penny & Franke Coffee Systems, DSL is the largest Canadian supplier of premium food service equipment, and the exclusive factory-authorized service provider for the equipment we sell. At our core, we believe in doing right by our customers, finding the best solutions to fit their needs, being creative and innovative, working hard, and having fun along the way. Are you looking to grow with a company with over a century of unmatched quality, expertise, and after-sales support?
Competitive wage & health perks Health Spending Account (Flex Spending Account or Health Spending Account)* Education support Reporting to the Customer Service Supervisor, this position is responsible for working in a multi-channel environment and providing an exceptional level of customer service, communicating professionally with all customers, vendors and staff and supporting and executing projects and reporting. Monitoring of customer request websites to ensure they are responded to within customer parameters.
Creation of service or parts orders as required. ensuring customer is updated as required.
Perform basic telephone troubleshooting Effectively deal with job stress, angry callers, and upset customers- Maintain key performance metrics Customer billing and inquiries Sell additional services and products by recognizing opportunities to up-sell accounts Make outbound calls to follow up and or update on service requested, and gather customer feedback Participate in individual and team coaching sessions to ensure quality service is provided. Other projects as required.
Minimum High School Diploma
Completion of a post-secondary education an asset Previous experience in the restaurant industry and a strong customer service background are considered assets Ability to listen attentively, ask probing questions, and to use information provided by customers to tailor responses and actions to meet the customers’ specific needs Ability to learn and navigate new software quickly #
📌 Customer Service Representative - Edmonton, AB
🏢 DSL
📍 Edmonton