Business Unit: Apps Cargo Terminals

Position: Customer Service Representative (LTL Division)

Location: Kelowna , BC

Apps Cargo Terminals is committed to providing flexible industry-leading transportation and supply-chain solution in a manner which is consistent with customer expectations & our “core values” of integrity, respect & continuous improvement. Our motto is “we promise performance, we deliver service” and our team is an integral part of this.

As part of our continued growth, we are looking for a Customer Service Representative (LTL Division) who will interact with customers to provide and process information in response to inquiries, concerns & requests. This role reports to the Office Supervisor incumbent takes charge of the entire CS process to ensure all shipments are complete and meet deadlines.

EXPERIENCE IN A CSR ROLE IN AN OFFICE SETTING IS MANDATORY

Responsibilities:

- Create freight bills
- Process orders, forms, applications and requests
- Update forms & reports
- Manage customers' accounts
- Obtain, evaluate, and handle all relevant information to resolve inquiries and complaints promptly
- Direct requests and unresolved issues to the designated resource
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Answering telephone
- Willing to work occasional extended hours as required
- Other duties as required





Qualifications & Key Competencies:

- Grade 12 graduation
- 1 year experience working in an office environment
- Proficient knowledge of Outlook, Word and Excel
- Experience AND Knowledge of customer service principles and practices
- Ability to communicate effectively both orally and in writing
- Good analytical and mathematical skills
- Strong organizational skills; attention to detail
- Ability to meet deadlines
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently

Hours and Location:

- Monday to Friday: 09:00 - 17:30
- Terminal Location: Kelowna, BC

Remuneration: $40,000 per year

Benefits:

- A supportive work environment
- Medical benefits plan
- KPI Bonus plan

Intended Job Posting Audience: Anyone who can legally work in Canada

Interested and qualified applicants should apply online or forward resumes by Oct 30th, 2026

To: Susan Mallory

E-mail: [email protected]

We thank all applicants for their interest however only those selected for an interview will be contacted.

Please note that Apps Cargo Terminals is an Employment Equity company

Job Type: Full-time

Pay: $40,000.00 per year

Benefits

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Customer Service Representative (LTL Division) (Kelowna)
🏢 Apps Cargo Terminals
📍 Kelowna