Full-Time Heating, Cooling & Home Electrification 1Click Energy Solutions is Canada's leading home electrification company helping homeowners across Newfoundland and Labrador improve their home comfort and energy efficiency. Through our network of local HVAC and electrical professionals, we deliver reliable heating and cooling solutions backed by quality service and customer care. We are looking for a friendly, organized, and customer-focused Customer Service Representative to join our team in Corner Brook.

If you enjoy helping people, solving problems, and keeping things running smoothly in a quick-paced environment, we want to hear from you! As a Customer Service Representative, you will be a key point of contact for our customers, helping coordinate service calls, manage appointments, answer inquiries, and ensure homeowners receive a positive experience from start to finish. You will work closely with technicians, installers, and internal operations teams to coordinate daily activities and resolve customer concerns efficiently.

Answer incoming customer calls, emails, and service inquiries in a professional and timely manner. Schedule and coordinate heat pump installations, maintenance appointments, and service calls. Communicate with customers regarding appointment confirmations, scheduling changes, and technician arrival times.

Maintain accurate customer records,



service notes, and appointment details in company software. Coordinate with technicians and field teams to ensure efficient scheduling and job completion. Follow up with customers after installations and service visits to ensure satisfaction.

Assist with resolving customer concerns, complaints, and service-related issues. Track outstanding service requests and ensure issues are followed through to completion. Support general administrative and operational tasks as required.

Help maintain a high standard of customer service and represent the company professionally. Previous experience in customer service, administration, dispatch, or scheduling is an asset. Comfortable using computers, email, spreadsheets, and customer management software.

Experience in HVAC, heating and cooling, home services, or construction is considered an asset, but is not required. Training will be provided to the right candidate. Full-time, stable employment with a growing company.

On-the-job training and opportunities to develop new skills. We're looking for someone who takes ownership of their work, communicates clearly, and genuinely enjoys helping customers. If you're organized, customer-focused, and ready to join a growing team in the heat pump industry, #

📌 Customer Service Representative - Medical Office Call Center (Corner Brook)
🏢 1Click Energy Solutions
📍 Corner Brook