Customer Service Representative (part-time; Part Time Mount Brydges Branch, Mount Brydges, ON, CA Salary Range: $20.28 To $25.36 Hourly We are a dynamic and growing credit union with 10 locations across Southwestern Ontario, committed to providing exceptional financial services to our members. We believe we have the best team in the business due to our leadership philosophy of excellence, and team development. With our full spectrum of investment, credit, and general banking instruments, our team can build the solution that is best for our customers; and since our customers are also our shareholders, this will always be our business objective!

Mainstreet Credit

Union is actively seeking a part time Customer Service Representative to join our growing team! At Mainstreet we are committed to providing exceptional service, advice and improving and making a difference in the lives of our members. High quality personalized advice with flexible solutions. Supported :Known :Meaningful impact and connected to community.

Hourly rate: $20.28 - $25.36 (commensurate with experience) Work-life balance and flexible work arrangements Generous vacation and benefit packages Opportunities for training and advancement The primary function of this role is to exceed the expectations of members by providing friendly, efficient, and courteous service and advice. Able to provide a range of services to members including responding to inquiries, analyzing needs, and assisting members to utilize the products or services which best meet those needs. This role is responsible for processing member transactions, updating accounts,



looking for opportunities to uncover additional needs, and provide members the required information they require to resolve any issues they may be experiencing.

Actively taking the time to understand our member’s needs, and providing prompt, courteous advice, and service with the goal of exceeding our member expectations. Effective use of our Contact Relationship Management (CRM) tool in support of the Advice-Based Model to recognize opportunities and make referrals to our advice staff. Accurately process all member transactions to ensure consistently balancing and taking the time to promote alternative methods for members to self-serve where appropriate.

Maintain appropriate cash limits and adhere to other risk management issues in accordance with credit union policy standards. Actively support team, branch and credit union vision and mission with a positive and helpful attitude toward all team members Assist with other duties such as ATM balancing, night deposit, wire transfers, balancing of cheques and other end of day processes etc., Post investment/lending transactions May be assigned to monitor and maintain treasury and ATM, ensuring cash on hand is adequate and within branch limits. May be required to fill in for other appropriate roles in the branch during temporary absences such as vacation.

Demonstrated customer service skills Commitment to continuous personal improvement Basic level computing skills Join Mainstreet Credit Union and be part of a workplace that values diversity, promotes equity, and fosters inclusion.

NOTE: This posting is for an existing vacancy.

📌 Customer Service Representative (part-time; Mt Brydges) (Mount Brydges)
🏢 Mainstreet Credit Union
📍 Mount Brydges