Position Type: Casual - Occasionnel If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, adaptable work options, meaningful experiences, and supportive leadership. Working in a team environment, the Customer Service Representative (CSR) - Pharmacare will communicate with key customers by telephone in a knowledgeable and professional manner. The position is in a contact center environment with high call volumes.

The CSR will need to ensure dedicated focus on each call to enhance customer experience. The goal of the CSR is to provide consistent, positive customer service experience. This is for a 3 month term position, and the successful candidates will commence in late January 2027.

Hours of operation are 8:00 am to 5:00 pm (Monday-Friday). We do offer flexible working arrangements (onsite at the Dartmouth office, hybrid, remote). Serve as the initial contact resolution for a high volume of incoming telephone calls.

Committed to excellence in customer service,



providing the highest level of dedication in all program areas. Access customer needs and address issues in a timely manner (including appropriate customer follow-up) meeting quality objectives. Meet the key performance indicators (KPI) required by the MSI Contract.

Provide operational support to Provincial Programs as needed. Adhere to established policies and guidelines defined by the NS Department of Health and Wellness. Highly effective listening skills to ascertain customer’s needs, and determine appropriate action required for solution.

Excellent verbal skills to explain complex issues to customers. High degree of attention to detail and accuracy when updating resident files realign High school diploma, post secondary education is an asset Work Experience ~ Customer Service experience would be an asset Computer Skills Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision.

Language

Skills ~ Bilingualism in English and French considered an asset.

Security Clearance





Requirement ~ In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Pay Range: 20.64 - 23.22 CAD #CBM1 This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation. We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process.

We're recognized as one of Canada's best places to work and are a leading provider of health solutions and insurance for 1 in 10 Canadians. Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training.

As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion. #

📌 Customer Service Representative- Pharmacare (3 month term) (Dartmouth)
🏢 Medavie
📍 Dartmouth