As a member of the Supply Chain and Fulfillment Team, the Customer Supply Chain Representative (CSCR) is the primary point of contact for the order to delivery process for an assigned portfolio for MLF customers and the respective Customer Business Team (CBT). The CSCR ensures a high level of customer satisfaction collaborating externally with our customer’s buyers and internally with cross-functional peers to mitigate supply issues and analyze data for opportunities that create shared value. Additional responsibilities include monitoring customer orders against expected draws on new product launches, batch allocating excess inventory, resolving delivery failures, and investigating customer penalties for overages, shortage and deductions.

Base Salary: $47,000 - $69,000 CAD base pay annually The above base salary reflects the target compensation for the position at the time of posting. The base salary offered may vary based on a variety of factors including skills, experience, education, training, job- related knowledge, and other organizational requirements. For part-time roles, salaries are adjusted according to scheduled hours.

Manage customer orders requirements against our established lead times, minimum order quantities and shipping schedules. Mitigate supply issues by aligning customer deliveries with up-to-date information on inventory re-supply. Troubleshoot and resolve delivery failures as required.

Investigate customer invoice deductions for delivery overages, shortages, and damages, and resolve discrepancies by working closely with the Accounts Receivable (AR) Department Utilize MLF’s truck building tools to create efficient outbound shipments and coordinate delivery appointments in collaboration with our customers and internal Transportation teams. Provide daily order short reports to the CBT and customers. Lead and participate in continuous improvement projects to find process efficiencies and create shared value,



utilizing a structured Six Sigma tool set and approach.

Identify and execute opportunities to ‘batch allocate’ excess inventory to orders, including negotiating with customers on the acceptance of these inventories. Provide coverage on other CSCR account assignments from time to time.

Post Secondary

Education or equivalent work experience in Customer Supply Chain, Planning, Transportation or Procurement Proficiency in Microsoft Office applications, particularly in Excel, and experience with ERP systems, preferably SAP. Strong analytical skills, with the ability to use multiple data sources to draw insights and create recommendations. A customer-focused mindset, with the ability to anticipate customer needs, build rapport, and deliver exceptional customer service and satisfaction.

A team player with the ability to collaborate and cooperate with cross-functional peers and support the team’s goals and objectives. A continuous improvement mindset, with the ability to identify and implement process improvements and best practices. Bilingual (English/French) is an asset What We Offer at Maple Leaf Foods: Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.

Defined Contribution Pension

Plan with company matching that starts on your first day of employment. Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.



Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.

Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice. We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada.

We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf®, Schneiders®, and Greenfield Natural Meat Co.® We are one of the only food companies in Canada to set science-based targets. Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values.

We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the setting.

High Performance

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired;

📌 Customer Service Representative - Remote (Bilingual: French / English) (Mississauga)
🏢 Maple Leaf Foods
📍 Mississauga