Libro Credit Union is growing!

Join Libro Credit

Union as a Service Representative, supporting the Waterloo Region.

At Libro Credit

Union, every employee and every customer are members. Supporting businesses and communities to thrive. Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local business and communities in strengthening their financial well-being.

We are currently hiring a Service Representative to support the Waterloo Region. This position requires availability to work shifts as scheduled, including evenings and weekends if applicable and requires flexibility to changes in hours as required.

The Service

Representative is the first point of contact for members at Libro branches, providing essential day-to-day transactional support with a high level of service and accuracy. As the face of Libro in the branch, the Service Representative plays a critical role in maintaining trust, efficiency, and member satisfaction. Serve as the primary point of contact for members visiting the branch, calling in, or engaging through digital channels.

Deliver prompt, friendly, and accurate service, ensuring a positive member experience at every interaction. Efficiently execute a range of routine banking transactions including deposits, withdrawals, bill payments, loan payments,



and bank drafts. Support members with digital banking needs, including troubleshooting, navigation, and use of self-serve platforms.

Handle member concerns or service issues with empathy, professionalism, and a focus on resolution. Demonstrate strong knowledge of day-to-day banking products including demand deposit accounts, debit and credit cards, e-transfers, and statement services. We want to strengthen financial well-being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities.

Display the Libro values of Accountability, Courage, High Performance and Inclusive Mindset. Front-line customer service or financial services environment.

Experience in a front-line customer service or financial services setting. Competitive salaries, and a proud Living Wage employer. Staff accounts and staff rates on products and services. Ifyou'repassionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you! ca any time during the recruitment process to let us know what supports you may need to be successful.

Please note the expected salary range for this role is available on the Libro Careers site, where candidates are required to apply. #

📌 Customer Service Representative - Service (Kitchener)
🏢 Libro Credit Union
📍 Kitchener