At Maximus Canada, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.

Maximus

Canada collaborates with government partners to deliver a variety of citizen services, including healthcare administration, federal and provincial programs, and contact centre services across Canada.

We offer eHealth solutions through our Medigent® suite of products, as well as technology consulting and business process services. We leverage our deep operational expertise, technology innovation, and digitally enabled customer engagement to deliver fast solutions. Today, we proudly support many federal, provincial and municipal programs across the country powered by Canadians.

Service BC is a citizen centric front-line support service administered by Maximus Canada to assist residents and visitors to the province with information on the hundreds of programs and services the government offers. The strategic focus of Service BC is continual modernization and channel and service expansion to ensure citizens are able to access services from a single source in the format they choose. Service BC has leveraged industry best practices and introduced leading edge technology to become a leader in its sector.

A recent recipient of the Benchmark Portal Centre of Excellence designation and winner of the 2019 Service to the Citizen Award in the international category, through the US Service to the Citizen Awards program that recognizes excellence in public service delivery. Service BC Help Desk Customer Service Agents (CSR)



spend their day answering enquiries from the general public and Government Agents who have questions related to BCeID, BC Services Cards, Mobile Video Chat, PayBC, as well as BC Business Registries and Online Services. Our telephone system queues, monitor upwards of 750 calls per day; CSR’s are required to learn and use a variety of computer applications and log service and technical tickets when appropriate which require a high level of accuracy.

Service BC Help Desk Agent’s also are fully compliant with FOIPPA and maintain the highest standards when dealing with business sensitive and confidential information. As the ‘Face’ of Service BC Help Desk CSR’s handle calls pleasantly and professionally. Respond to queries in order to provide end user support.

This will include troubleshooting and/or escalating/delegating to appropriate levels of support as defined by the incident Understand and comply to Maximus, legislated and client policies and work procedures accurately, 95% of the time to meet our Quality SLR and to provide excellent customer service Answer and complete public enquires within 300 seconds to meet our Average Speed of Answer High school diploma or GED Equivalent, may be subject to Standardized testing Proficiency in basic computer skills, MS Office and Outlook and the ability to operate standard office equipment Call center experience or equivalent Privacy and security of personal information Call control and customer situational judgment Privacy and security of personal information For internal applicants, this will be a temporary assignment Please note that this is an in office position based in Victoria, BC #

📌 Customer Service Representative, Service BC Help Desk (Victoria)
🏢 Maximus Canada
📍 Victoria