Customer Service Specialist (12 month contract) Temporary Full Time Reporting to Matthew Marion, Associate Manager, Wealth Management, Individual Customer, you will form part of the Administration team for Canada Life Income, Segregated Funds. You will be a resource for our Field Partners, Financial Advisors, teammates, and the Client Service Centre, seeking to resolve questions, concerns and problems. Processing new deposits, redemptions and general administration for segregated funds Providing exceptional, professional, customer service to our internal and external customers Producing excellent quality; Handling inquiries from clients, advisors/brokers, field partners, internal and external business partners; inquiries include phone calls, e-mails and formal letters Project involvement and miscellaneous duties as requested and/or required Understanding pension legislation and related products (RRSPs, LIRAs, RRIFs, LIF & PRIFs) In depth knowledge of processes and procedures for Canada Life including the structure of the distribution channel is an asset Pension legislation and related products (RRSPs, LIRAs, RRIFs, LIF & PRIFs) knowledge FundSERV knowledge is an asset.

Strong customer service skills Adaptable, able to accept and drive change as required This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus,



commission etc). Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: ~ Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being. ~ Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day. ~ Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options. Employee recognition programs, service milestone celebrations, employee discounts and more!

We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Customer

Service and Administration

📌 Customer Service Specialist (12 month contract) (London)
🏢 Canada Life Group
📍 London