Lead the Customer Service team at the Town of New Tecumseth, ensuring high-quality service delivery in a dynamic environment. Supervise operations while embracing technologies and maintaining performance metrics. The Town of New Tecumseth seeks a Customer Service Supervisor dedicated to enhancing community service excellence.

With 4–5 years in customer service and at least one year in a supervisory role, you will guide a team through inquiries and transactions while implementing cutting-edge systems. Your leadership will be pivotal in ensuring smooth operations and high resident satisfaction. Key Responsibilities:

- Oversee daily customer service operations for timely issue resolution
- Research and implement new service technologies and CRM systems




- Analyze service metrics and report on customer satisfaction
- Manage staff schedules, payroll data, and budgets
- Handle escalated customer interactions with de-escalation techniques Requirements:
- College diploma or degree in Public/Business Administration
- 4-5 years experience in customer service roles
- Proficiency in customer relationship management software
- Solid knowledge of municipal administration
- Excellent communication and interpersonal skills Shape the future of customer service in New Tecumseth while fostering positive community interactions.

📌 Customer Service Supervisor in New Tecumseth (Alliston)
🏢 Town of New Tecumseth
📍 Alliston