Enhance customer experiences as a Customer Support Specialist at dcbel Inc. Engage with clients through calls, chat, and email to troubleshoot and resolve issues with our cutting-edge energy products. dcbel Inc. is searching for a Customer Support Specialist who thrives in a dynamic environment. You will assist with level 1 troubleshooting for the dcbel Ara Home Energy Station and coordinate level 2 support when necessary.

Success in this role requires excellent communication, a solid understanding of residential energy, and familiarity with help desk software. Key Responsibilities:

- Ensure high customer satisfaction across phone, email, or chat
- Diagnose configuration or product issues based on customer setups
- Engage clients with product management, focusing on their experience




- Meet SLAs for response times across communication channels
- Update CRM and knowledge base with customer feedback Requirements:
- Experience in front-line customer support or field support
- Understanding of residential solar and storage products
- Proficiency in Microsoft Office tools
- Availability for structured shifts, including evenings and weekends
- Fluent in French and English for all communications Provide exceptional support and enhance customer trust at dcbel by guiding users through our innovative energy solutions.

📌 Customer Support Specialist at dcbel (Montreal)
🏢 dcbel
📍 Montreal