Lead the Dayforce Support team at Raffles Hotels & Resorts, delivering exceptional operational guidance and ensuring effective ticket resolution while maintaining high support standards. As the Dayforce Support Team Lead, you will supervise a dedicated analyst team, serving as the main escalation point for complex inquiries. With 3-5 years of experience in Dayforce support, you will oversee operational efficiency, provide coaching, and manage ticket systems to adhere to service standards.

Key Responsibilities:

- Act as a primary escalation point for Dayforce inquiries
- Conduct one-on-one meetings to assess workload and capacity
- Manage the team mailbox and ticket resolution process
- Perform configuration updates and support payroll activities
- Ensure adequate analyst coverage during critical support periods Requirements:
- 3-5 years configuring and supporting Dayforce
- Experience with multiple Dayforce modules
- Robust troubleshooting and analytical skills
- Excellent communication and stakeholder management
- Experience leading team members and handling priorities Become instrumental in Raffles Hotels & Resorts' success with your Dayforce expertise and leadership skills.

📌 Dayforce Support Team Lead Role (Toronto)
🏢 Accorcorpo
📍 Toronto