Department Sales Manager (Merchandise) Execute PHL's Brand Purpose to the highest capability. Manage all promo and pricing standards Protection of Company Assets is necessary. Uphold all Company & Business Compliance expectations. Become a Community Ambassador partnering with local MHA's.

Customer Service: Champion and deliver Pro Hockey Life's Customer Experience Model across the entire Store Team. Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.

Store Operations: Flawless execution of PHL's visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Energetic Merchandising Programs Effectively utilizes meet all store operating initiatives and directives according to required timelines. Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S; policies and procedures.

Training: Coach and develop store staff, through setting expectations, communication, coaching, feedback, and ongoing support. Follow up to ensure execution of Weekly Plans for the store. Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.

Provide resolution for all customer concerns. Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.



Maintain PHL performance management expectations (feedback/coaching); Sponsors encourage to support community engagement efforts.

Proven ability to build and manage daily store execution plan. Superior training and coaching skills Previous retail management experience an asset In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements. We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes.

At Pro Hockey

Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada's national sport. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special.

Our strong connection to our customers allows us to offer Canadians wide selection of hockey equipment and apparel, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey #

📌 Department Manager-Grocery (London)
🏢 Canadiantirecorporation
📍 London