You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.

We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day.

You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

The Digital Content

Specialist is responsible for creating transparent, concise and customer-centered content that enhances the digital experience across Fidelity Investments Canada and Investly platforms. This role works closely with product managers, UX designers, developers and business stakeholders to craft intuitive user interface content that guides customers through digital journeys, supports task completion and builds confidence.

The Digital Content

Specialist applies content design principles, user insights and accessibility standards to create consistent, engaging and compliant experiences across web and mobile applications. Apply user research, behavioral insights, and analytics to optimize content and improve user understanding. Produce content that supports task completion and reduces customer friction.

Delivers content that meets accessibility, plain language, legal and compliance standards.



Achieves stakeholder approval and delivery within project timelines. Adheres to established content standards, style guides and UX writing best practices.

Ensures consistency across customer journeys, products and channels.

Identifies

Identify and addresses content gaps, duplication and inconsistencies. Contributes to the ongoing evolution of content guidelines and reusable content patterns. Participate in product discovery, design reviews and sprint planning activities.

Provides content recommendations that improve usability and customer experience. Incorporates stakeholder feedback while advocating for customer needs and best practices. Delivers content that supports business objectives and user goals.

Uses customer feedback, usability testing and performance data to identify opportunities for improvement. Recommend content enhancements based on data and observed user behaviors. Supports A/B testing and content experiments where applicable.

Demonstrates improvements in content effectiveness, customer engagement and task completion 1+ years of experience in a UI writing role. ~ Expertise You Bring Strong understanding of UX writing content design and information architecture principles. ~ Exceptional writing, editing and proofreading skills, with the ability to simplify complex concepts into clear, concise language. ~ Knowledge of user-centered design methodologies, usability testing and customer journey mapping. ~ Understanding of digital product development processes and agile ways of working. ~ Ability to create content for mobile applications, responsive web experiences and digital products.



~ Experience working within legal, regulatory or compliance requirements for digital content is an asset.

Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from A competitive annual range of $79,000 to $96,000, based on your experience and qualifications. Flexible working arrangements - 100% remote, hybrid, and in office options Parental leave top‑up to 100% of your salary for a period of 25 weeks Up to $650 for home office equipment Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice Diversity and inclusion programs, including an active network of Employee Resource Groups Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.

Canada's Top Employers for Young People Best Workplaces for Inclusion Best Workplaces for Today's Youth Best Workplaces for Women HRD - 5-Star Diversity & Inclusion Employer Designations TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here.

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📌 Digital Content Analyst/Specialist (Mississauga)
🏢 Fidelity International
📍 Mississauga