It’s maximizing your potential in a high-performance culture.

It’s elevating your world — and the world of those who love and will love Aritzia.

With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America — including

Toronto, New York, Los Angeles and Seattle — our workplace network is strategically designed to support our People and serve The mission of the Omni Department is to connect our channels with the right tools and information to accelerate sales and grow omni customers. This is a unique opportunity to be part of the team responsible for building the foundation to deliver seamless omni experiences for our customers across our fulfillment and delivery channels. As the Senior Manager/Manager, Omni Customer Logistics, you will lead the team to ensure our customers receive exceptional service through every stage of the post-purchase journey including shipping, delivery, and returns.

You will apply and grow your knowledge of the industry landscape and work with a variety of senior leaders across Retail, eCommerce, Concierge, Technology, and Supply Chain to deliver against the vision. As the Senior Manager/Manager, Omni Customer Logistics, you will lead the team to: Establish an enduring omni strategy across all digital customer touchpoints Offer elevated, timely, and convenient customer logistics services Build and manage the Customer Shipping and Returns Program to optimize returns and exchanges, advance service options, and ensure policies are competitive Partner with cross-functional teams like eCommerce, Product, Supply Chain, and ERM, to optimize the customer delivery experience (final mile delivery options, balance speed/cost, same day) Proven skills,



education and 5+ years of industry experience in Omni, Product Management, Operations & Logistics, or eCommerce Experience in retail operations with exposure to supply chain logistics is also a benefit A commitment to quality and investing in results that add value to the business At Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance

Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range.

Or our exclusive private shopping events?

Baby Leave

Program — We provide up to 16 weeks of paid time to support you and your growing family. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining. The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training.

Aritzia Virtual

Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial. They’re also dog friendly. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an workplace where every person can enjoy a successful career.

This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

📌 Digital - Senior Manager/Manager, Omni Customer Logistics (Vancouver)
🏢 Aritzia
📍 Vancouver