This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and expansion across a diverse customer base while leading a high-performing team.

The Role

- Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.
- Drive full account ownership, including retention, renewal negotiations, and the identification of expansion opportunities within complex enterprise accounts.
- Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.
- Partner with cross-functional teams, including product, support, and implementation, to enhance the overall customer lifecycle and value realization.




- Serve as an executive sponsor for strategic accounts to resolve complex challenges and foster long-term partnerships.

What You'll Need

- 10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management.
- 4+ years of experience managing enterprise-focused sellers or account management teams.
- Proven track record of building and scaling high-performing, quota-carrying teams in rapid-growing environments.
- Strong operational acumen with experience using sales analytics, revenue forecasting, and CRM platforms.

What's On Offer

- Annual salary of C$243,000 – C$365,000.
- Comprehensive perks package including health, dental, and vision coverage.
- Opportunities for professional development within a high-growth organization.

Apply via Haystack today!

📌 Director of Customer Success (Canada)
🏢 Haystack
📍 Canada