LowerLeft Designs Ltd is building a family of purpose-driven outdoor brands rooted in sustainability, creativity, and a deep love for life outside. The company focuses on designing reliable gear that enables more people to enjoy the outdoors, emphasizing durability and alignment with customer values. Its brands, including gogglesoc and Phunkshun Wear, reflect a commitment to responsible manufacturing and innovative design for outdoor enthusiasts.

Reporting into the Managing Director, the Operations Director leads the operational function of the business, ensuring products are efficiently, accurately and profitably manufactured and moved from factory through to customers across wholesale, retail, distributor and ecommerce channels.

While this is a broad role, its priority is distribution, transportation, logistics and inventory management: moving product into our markets at the lowest practical landed cost and ensuring that the right inventory is available at the right time. The role also holds accountability for production planning, factory operations, quality assurance, EDI and customer logistics, operational systems and budgeting.

The Operations Director leads the Operations team, delegating effectively and building scalable processes. This creates the capacity to focus on director-level strategy and to support the Managing Director and other departments in making profitable, operationally efficient decisions.

Distribution, Transportation, Logistics & 3PL Management Own the performance of our freight forwarders, logistics providers and global 3PL network, moving product from factories into our markets at the lowest practical landed cost.

Manage freight forwarder relationships and oversee inbound and outbound logistics, ensuring product moves between factories, warehouses, distributors and customers accurately and on time.

Continually evaluate freight routes, modes, providers and strategies to improve cost, speed and reliability, including planning for seasonal and peak periods.

Lead the onboarding of new 3PL partners, set service-level expectations and proactively manage 3PL performance.

Monitor landed costs, working with Finance to keep them accurate, and identify savings through sourcing, freight, packaging and routing.

Strategic Inventory Management Lead the company's approach to strategic, profitable inventory management, providing the visibility, processes and leadership that allow every department to make informed inventory decisions.

Ensure accurate inventory visibility across all 3PLs and systems, with clear processes to investigate and resolve discrepancies.

Monitor inventory levels, ageing, turns and sell‑through, flagging aged, excess and slow‑moving stock early.

Work with Sales, Marketing,



Finance and Product on strategies to sell, repurpose (including Value Added Services) or liquidate inventory.

Balance product availability against the working‑capital cost and risk of carrying excess stock, and challenge other departments to do the same.

Customer Logistics & EDI Act as the primary point of contact for EDI, leading the onboarding of new EDI customers in SPS Commerce through testing and final sign‑off.

Ensure routing guides, ASNs, labelling, shipping and returns requirements are followed, proactively resolving errors, compliance issues and chargebacks.

Coordinate the domestic and international distribution of samples, displays and tradeshow materials to sales agents and distributors, along with customer returns logistics.

Clearly communicate operational constraints and lead times to Sales and Marketing.

Production, Factory Management & Quality Assurance Own product forecasts with all departments and provide factories with timely forecasts to plan raw materials and capacity.

Oversee market-ready bulk purchase orders, monitor production schedules and ensure factory and shipping documentation is accurate and on time.

Manage the factory audit schedule and bulk‑production quality assurance, driving corrective action on recurring quality issues.

Operational Data, NetSuite & Transactional Accuracy Keep inventory, landed‑cost, SKU and item master data accurate across NetSuite, 3PLs and other platforms.

Ensure shipping documentation is accurate and distributor and ModEx orders are processed to established business rhythms, with appropriate checks and controls.

Develop and execute the operational strategy in partnership with the Managing Director, establishing clear priorities, business rhythms and KPIs.

Build scalable processes that support growth across multiple sales channels and international markets.

Proactively identify operational risks and opportunities, balancing customer service, availability, efficiency and profitability.

Operational Systems & Process Improvement Lead the development and continuous improvement of operational systems, Standard Operating Procedures and training.

Replace manual or unreliable processes with scalable solutions and improve data flow between platforms.





Budgeting & Financial Management Own the annual Operations budget with Finance and the Managing Director, supported by accurate purchasing, freight and inventory projections.

Monitor expenditure against budget, explain material variances and deliver cost savings.

Set clear roles, objectives and expectations, delegating effectively while retaining accountability for departmental performance.

Provide coaching and build documentation and cross‑training to reduce reliance on individuals, keeping the Director's time focused on strategic, higher‑value work.

KEY PERFORMANCE INDICATORS Inbound Timeliness & Accuracy: factory production to timeline, inbound delivery performance, receiving and PO/shipment accuracy.

Outbound Timeliness & Accuracy: on‑time shipment, fulfillment accuracy, customer compliance and error rates.

target performance of approximately ±10% year‑over‑year (recognizing material external factors); Strategic Inventory Management: inventory accuracy, ageing, turns, reduction of obsolete stock and the balance between availability and investment.

EDI Order Accuracy: ASN accuracy, routing‑guide compliance, EDI error rates and operationally attributable chargebacks.

Product Wastage: wastage levels, repurposing of inventory and correction of recurring causes.

Actual: expenditure against approved budget and management of material variances.

Operational Scalability & Efficiency: process improvements adopted, reduced manual work and errors, and effective delegation.

4-5 years' experience in a similar operations role, trained in a fast-moving, product-based business

Hands-on experience in distribution, transportation, logistics and inventory management, including working with freight forwarders and 3PLs

Strong project management skills, with the ability to manage several priorities and deadlines at once

Strong attention to detail, particularly with inventory, landed-cost and shipping data

Proficient in Microsoft Office, especially Excel

Flexible with working hours, including occasional early-morning or evening calls with overseas factories and European partners

Bilingual in English and French

This is a chance to join a growing, ambitious outdoor company at a pivotal stage.

As Operations

Director, you’ll shape how we scale into current markets and help build an operation that reflects our environmental and community values. Market-competitive salary of $85,000-$100,000, depending on experience

Individual & company performance based bonuses

Very competitive vacation policy

Hybrid working, with a mix of remote and office-based (Squamish & Vancouver) days

Opportunities to travel

Be part of the outdoor industry community, including trade shows and industry events

As soon as possible #

📌 Director, Online Business Operations (remote) (Vancouver)
🏢 LowerLeft Designs
📍 Vancouver