Title: Director/Manager, PMO

Location: Dixon and Martin Grove Intersection, Toronto, ON (M9W 4V8)

Status: Full time

About the Role We hiring a full time permanent Director, Project Management Office (PMO) to lead and improve the company's project management function within an architectural metal fabrication and manufacturing environment.

This role is responsible for: Leading the PMO team and establishing project management standards.

Standardizing processes, methodologies, and reporting structures.

Improving project execution, operational efficiency, and client delivery.

Ensuring consistency across all projects from contract award through installation and project closeout.

The PMO Director will oversee Project Managers and Project Coordinators and serve as the senior escalation point for complex projects, client issues, operational challenges, and cross-functional coordination.

The position works closely with: Sales

Engineering

Design

Production

Procurement

Site Operations

Executive Leadership The successful candidate will help build scalable project management systems, implement tools and reporting processes, enhance client experience, and improve overall operational performance.

Key Responsibilities 1. PMO Leadership & Team Management Lead, mentor, and develop Project Managers and Project Coordinators.

Set performance expectations, accountability standards, and employee development plans.

Manage project workloads and resource allocation.

Support hiring, onboarding, and training of PM staff.

Promote a culture of ownership, teamwork, responsiveness, and continuous improvement.

2.

Project Management

Standards & Governance Develop and implement project management methodologies, frameworks, templates, and best practices.

Establish governance standards throughout all project phases,



including: Project kickoff

Scheduling

Submittals

Procurement coordination

Fabrication tracking

Change management

Risk management

Installation coordination

Project closeout Define stage-gate processes, project controls, and reporting requirements.

Standardize project documentation and communication practices.

3.

Operational Process Improvement

Identify process gaps, inefficiencies, and project execution risks.

Create scalable processes to improve: Project execution

Cross-department coordination

Schedule adherence

Profitability

Change order management

Client communication Work with Production, Engineering, Procurement, and Site teams to improve workflow integration.

Lead continuous improvement initiatives using KPIs and project performance data.

4.

Project

Oversight & Escalation Management Provide executive-level oversight for high-risk, high-value, or strategic projects.

Act as the primary escalation point for: Client concerns

Schedule delays

Scope conflicts

Commercial disputes

Operational bottlenecks

Cross-functional project challenges Support PMs with problem-solving, risk mitigation, and recovery planning.

Participate in major client meetings and executive project reviews.

5.

Client

Delivery & Strategic Execution Improve the company’s project delivery model and execution standards.





Ensure a consistent client experience from project award through final installation and closeout.

Develop communication and reporting standards that improve transparency and responsiveness.

Partner with Sales and Operations leaders to strengthen strategic client relationships.

- Technology, Systems & Reporting Evaluate, recommend, and implement: Project management tools

ERP integrations

Reporting technologies Improve visibility into: Project status

Forecasting

Resource planning

Operational metrics Lead initiatives involving: PM software implementation

Dashboard and report development

Workflow automation

Process digitization Support integration between project management systems and manufacturing/ERP platforms.

Required Qualifications Education Postsecondary education in: Engineering

Construction Management

Project Management

Manufacturing

Or a related field Certifications PMP certification is considered an asset.

Experience 7-12+ years of project management experience in: Architectural metal fabrication

Manufacturing

Construction

Building envelope

Specialty contracting

Similar industries 3-5+ years of leadership experience managing Project Managers or PM teams.

Robust understanding of fabrication and construction project lifecycles.

Experience implementing: PM methodologies

Operational processes

Project controls Experience managing project financial performance.

Experience using ERP systems and project management software.

Skills Strong leadership and team management abilities.

Excellent organizational and communication skills.

Strong conflict resolution and problem-solving capabilities.

Proficiency with: Microsoft Office

Smartsheet

AutoCAD (working knowledge)

Bluebeam (working knowledge) Additional Requirements Some travel may be required.

📌 Director - Program Management Office (Toronto)
🏢 Citus HR
📍 Toronto