Director, Quality, Safety and Privacy Officer Full-Time Permanent Professional Main Office, Mississauga, ON, CA The Director Quality, Safety and Privacy Officer is responsible for advancing client safety, service quality, organizational performance, privacy protection, risk mitigation and data-driven decision-making through an integrated approach to continuous improvement. The role is responsible for the strategic and operational leadership for quality improvement, client safety, accreditation and privacy initiatives across SHIP.

As a valued member of the senior leadership team, this role leads quality improvement activities to promote a culture of quality and client safety using evidence to improve client outcomes and developing quality improvement efforts within the organization, including leading, coaching and building capacity of cross-functional teams.

This position oversees all activities related to the implementation of, and adherence to, the organization’s privacy program and ensures operational procedures are in compliance with relevant privacy laws. The individual will manage expectations of organizations and employees about how information is collected, used, accessed, and disclosed.

Quality Leads quality improvement, client safety and accreditation strategies

Operationalizes quality, client safety, accreditation and experience priorities by partnering with operational and clinical leaders to embed improvement initiatives into day-to-day operations

Provides strategic leadership and accountability for the client safety portfolio, including serious event review, organizational learning and system-level improvement

Leads accreditation readiness activities and supports achievement of Accreditation Canada standards and Required Organizational Practices In conjunction with program managers and directors develops, implements, and monitors quality improvement initiatives and maintains the Quality Dashboard

Develops and encourages alignment between departments to ensure consistent and appropriate organizational direction through structured data and documentation

Directs process improvement by identifying and implementing changes in work process that produce measurable improvements

Uses Quality Improvement methodologies and practices (i.e. Plan-Do-Study-Act, 5s, Risk Assessments, Failure Mode and Effects Analysis, , Lean Six Sigma)

Works with peers and CHHO to develop, monitor and evaluate services, systems and organizational structures to ensure efficient and effective delivery of quality of services

Assists and supports programs in developing appropriate metrics, key performance indicators and policies and procedures

Provide RFP/Proposal/Contract feedback regarding quality/privacy/indemnity issues

Supports the response to client, family and other relevant stakeholders for the Opinions, Complaints and Compliments process

Coordinates and liaises with legal counsel for client complaints and other such legal matters

Develops, updates and provides information regarding records management policy statements, privacy policies and procedures

Maintains policies and procedures related to Personal Health Information (PHI) access and use; Ensures personal health information and confidential information of staff, clients,



partners and potential web-site visitors is maintained through the application of current policies and procedures that reinforce privacy protection

Responds to and investigates complaints about privacy practices

Provides feedback regarding documentation compliance issues to management and staff

Evaluates the organizations existing policies and procedures for Personal Health Information Protection Act (PHIPA) compliance by performing PHIPA risk assessments

Collaborates with management and legal counsel to identify and address privacy policies and procedures that require improvement

Serves as the internal subject matter expert on PHIPA, maintaining current knowledge of PHIPA laws and regulations, and any other applicable federal and provincial privacy laws or regulations

Reports on changes in applicable laws and regulations and provides training as needed

Demonstrates a strong commitment to quality care and service delivery based on SHIP’s Vision, Mission and Values

Post-secondary education in social sciences, health sciences, law, healthcare administration or in a related field, a combination of education and experience will be considered

3-5 years leadership experience in quality, safety, privacy or other relevant healthcare leadership

Expertise in quality improvement, client safety, accreditation, and evidence-informed healthcare practice.

Experience leading client safety programs, including serious event reviews, safety investigations, organizational learning, escalation pathways, and executive reporting.

Strong facilitation, collaboration, communication, and relationship-building skills.

Demonstrated commitment to Indigenous Cultural Safety, Anti-Racism, Equity, Diversity & Inclusion.

Ability to lead with cultural humility and apply inclusive approaches to decision-making and service delivery.

Solid analytical and research capabilities with the ability to interpret complex information, identify trends, and support evidence-informed decision-making.

Advanced understanding of healthcare systems, health service operations, policy development, accreditation requirements, and the broader healthcare environment.

Certification in quality improvement methodologies (i.e.

Six Sigma Black

Belt, Internal Quality Audits) is considered an asset

Demonstrated knowledge of and/or direct experience with Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Protection Act (PHIPA), their associated regulations and with Freedom Of Information/Privacy Office administrative operations, Office of the Privacy Commission of Ontario

Demonstrated knowledge of project management, quality improvement, and change management tools and approaches used in healthcare and community care settings

Experience in undertaking information privacy impact assessments,



Threat Risk Assessments or equivalent experience in the analytical review of privacy and security policies and procedures

Superior written and oral communications, interpersonal, customer-service and conflict resolution skills

Proficient in MS Suite (Word, Excel, Power Point and Outlook)

The Director Quality, Safety & Privacy Officer reports to the Chief Health & Housing Services Officer. They are responsible to oversee daily operations and have the authority to manage staff accordingly. They are a support system, resource, and an advocator for the team, clients and organization.

Day shifts (8:30am - 4:30pm | Monday – Friday) with the ability to work excess/overtime hours where required

Able to drive, walk (site locations) regularly

Able to answer and communicate telephone calls and general computer use

Computer screen use (multiple screens if applicable) for prolonged periods of time

Travel by vehicle to community sites for client support as required

Ship Values: Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. Our organization has supported the region for over 35 years and employs over 550 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values.Pleaseadvisethe People and Culture Department of anyaccommodationsneededin accordance withthe Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitableprocess.

SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization

Quality Housing, Quality Services, Quality Lives To increase quality of life through health services and housing supports that promote mental and physical health and wellness

Leader and innovative partner in the community. Below are just a few ways our full-time permanent staff have personal and professional success:

Competitive Salaries with Annual Performance Reviews

Comprehensive Health Plans

12 Paid Health, Wellness, and Sick Days

10 Paid Vacation Days

3 Paid Personal/Floating Holidays

Generous Parental and Family Leave

Learning and Development Opportunities

Travel Allowances

Employee Assistance Program

📌 Director, Quality, Safety and Privacy Officer (Mississauga)
🏢 SHIPSHEY
📍 Mississauga