Position: Full-Time

Work Location: In-Person, Surrey, BC

Department: Donor Relations & Support

About SAF International

Founded in 2014, SAF International is a Canadian registered charity dedicated to uplifting underserved communities across South Asia. Guided by the Sikh principles of Seva, compassion, and equality, our work focuses on education, community development, humanitarian relief, and preserving Sikh heritage.

We believe meaningful change begins with people who genuinely care. Our team is driven by a shared commitment to service and making a lasting difference in the lives of others.

About the Position

We are looking for a compassionate, organized, and tech-savvy Donor Support Associate to join our team in Surrey.

This role is ideal for someone who enjoys communicating with people, has robust written and verbal communication skills, and finds purpose in meaningful work.

Much of your day will involve written communication, managing donor information across various software platforms, responding to inquiries, and ensuring every supporter feels valued and connected to the impact of their generosity.

We are looking for someone who sees this position as more than an office job—someone who appreciates the spirit of Seva and wants their work to contribute to something meaningful.

Key Responsibilities

1. Donor Communication & Correspondence

- Respond to donor inquiries through email, telephone, and other communication channels.
- Draft professional, thoughtful, and personalized letters, emails, and acknowledgements.
- Communicate comfortably with donors in both English and Punjabi.
- Assist donors with questions about their contributions, sponsorships, and SAF's programs.
- Maintain a warm, respectful,



and professional approach in every interaction.

2. Donor Records & Software Management

- Maintain accurate donor information using donor management software and CRM systems.
- Process donor information updates, recurring donation changes, and other account requests.
- Navigate multiple software platforms to retrieve information, update records, and complete daily tasks.
- Document donor interactions and follow up on outstanding inquiries.
- Maintain confidentiality and accuracy when handling personal and financial information.

3. Donor Relations & Administrative Support

- Prepare donor correspondence, thank-you letters, sponsorship communications, and mailings.
- Coordinate with internal teams to obtain information needed to respond to donors.
- Assist with donor engagement activities and communications.
- Help identify opportunities to improve the donor experience and internal workflows.
- Support other donor relations and office responsibilities as needed.

Qualifications & Skills

Required

- Strong written and verbal communication skills in English.
- Ability to speak and understand Punjabi is essential.
- Comfortable using computers, online platforms, and multiple software applications.
- Strong attention to detail, organization, and follow-through.
- Ability to write clear, professional,



and compassionate correspondence.
- Excellent interpersonal skills, patience, and a service-oriented attitude.
- Ability to manage multiple requests and priorities independently.
- A genuine interest in nonprofit work, community service, and helping others.

Preferred

- Previous experience in customer service, donor relations, office administration, or a similar role.
- Familiarity with CRM systems, donor databases, or email management platforms.
- Ability to read and write Punjabi.
- Experience working or volunteering with a nonprofit or community organization.

Previous nonprofit experience is not required. We value the right attitude, willingness to learn, and genuine commitment to service. Who Would Thrive in This Role?

You may be a great fit if you:

- Enjoy writing emails and communicating with people.
- Are naturally patient, approachable, and helpful.
- Learn new software quickly and feel confident working with technology.
- Take pride in accuracy, professionalism, and completing tasks properly.
- Appreciate Sikh values and the importance of serving communities.
- Want to be part of an organization where your daily work contributes to meaningful change.

Please submit your resume along with a brief introduction explaining your interest in the position and why you would like to work with SAF International. Pay: $23.00-$24.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- Extended health care
- RRSP match

Application question(s):
- How much would you rate yourself as a tech-savvy person?

Experience:
- Customer service: 4 years (preferred)

Language:
- Punjabi (required)

Work Location: In person

📌 Donor Support Associate - Sikh Nonprofit (Surrey)
🏢 SAF International
📍 Surrey