Employer: Independent Counselling Enterprises (I.C.E.)

Location: West Edmonton, Alberta

Employment Type: Casual Relief

Available Shifts

- Wednesday, Thursday & Friday: 5:00 PM – 11:00 PM
- Saturday: 3:00 PM – 11:00 PM

About Independent Counselling Enterprises (I.C.E.) Since 1986, Independent Counselling Enterprises (I.C.E.) has been committed to providing quality, person-centred support services to adults with developmental disabilities. Our organization strives to promote independence, dignity, inclusion, and overall well-being while empowering individuals to achieve their personal goals and lead meaningful lives.

Position Overview

Independent Counselling Enterprises (I.C.E.) is seeking reliable, compassionate, and highly organized individuals to join our Employee & Client Assistance Team (ECAT) in a Casual Relief capacity at our West Edmonton location.

The ECAT Member plays an important role in maintaining continuity of services by providing timely assistance to employees and clients, coordinating relief staffing, and responding effectively to urgent operational needs. This position requires excellent communication skills, sound judgment, adaptability, and the ability to remain composed in challenging situations.

The successful candidate will demonstrate professionalism, strong problem-solving abilities, and a commitment to providing responsive and effective support.

Key Responsibilities

- Provide timely and professional assistance to employees, addressing inquiries, concerns, and operational support needs.
- Respond appropriately to urgent situations, critical incidents, and emergencies while adhering to established organizational procedures.
- Coordinate relief staffing arrangements to ensure adequate coverage of vacant shifts and maintain continuity of client services.
- Communicate shift assignments, scheduling changes,



and relevant instructions clearly and accurately to employees.
- Respond to client inquiries and requests for assistance, ensuring appropriate support is provided based on individual needs.
- Implement approved behavioural intervention strategies when required, following established client support plans and organizational guidelines.
- Maintain accurate records, update scheduling information, and complete necessary documentation using I.C.E.'s internal computer systems.
- Apply effective problem-solving and decision-making skills to address unexpected staffing challenges and client-related concerns.
- Maintain confidentiality and uphold professional standards when handling employee and client information.
- Collaborate with team members and relevant personnel to support efficient daily operations.

Qualifications & Requirements
- Education: Certification or post-secondary education in Health Care, Social Sciences, Community Rehabilitation, or a related discipline is preferred.
- Organizational Knowledge: Understanding of I.C.E. policies, procedures, and operational standards is required.
- Computer Proficiency: Ability to use computer applications effectively, with a minimum typing speed of 20 words per minute.
- Communication Skills: Strong verbal and written English communication skills, including professional telephone etiquette.
- Relevant Experience: Previous experience in community rehabilitation or a related support-services environment is considered an asset.
- Crisis Management: Demonstrated ability to remain calm,



assess situations, and respond proactively during stressful or emergency circumstances.
- Teamwork and Independence: Ability to work independently while contributing effectively to a team-oriented team environment.
- Organizational Skills: Strong attention to detail, time management, and the ability to prioritize multiple responsibilities.
- Client Support Experience: Practical experience providing personal care and supporting individuals with developmental disabilities and behavioural support needs is required.
- Adaptability: Ability to respond effectively to changing priorities, unexpected staffing requirements, and urgent support requests.
- Background Screening: A clear Vulnerable Sector Police Information Check, dated within the last six months, is mandatory and must be submitted before commencing employment.

Why Join I.C.E.? At Independent Counselling Enterprises (I.C.E.), you will be part of an organization dedicated to making a meaningful difference in the lives of individuals with developmental disabilities.

As an ECAT Member, you will contribute to the smooth delivery of essential support services, assist frontline employees, and help ensure that clients receive timely and appropriate assistance.

We value employees who demonstrate reliability, compassion, professionalism, and a commitment to quality service.

How to Apply

Interested and qualified candidates are invited to submit their updated resume to [email protected]

Email Subject: Application – Employee & Client Assistance Team Member (ECAT) – Casual Relief

We appreciate the interest of all applicants. Only candidates selected for further consideration will be contacted.

Job Types: Part-time, Casual

Pay: $22.51 per hour

Experience

- disability support: 1 year (preferred)

Work Location: In person

📌 Employee & Client Assistance Team Member (ECAT) (Edmonton)
🏢 Independent Counselling Enterprises
📍 Edmonton