6-month contract Responsible for responding to and providing support and coaching for HR Solutions inquiries (Email, On Demand and Telephony) from internal and external partners (e.g. employees, dependents, retirees, candidates, vendors, and people managers, etc.) This role provides support to employees globally in line with global Standard Operating Procedures (including escalation), Desktop Procedures and Service Level Agreements (SLAs). Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Provide effective and productive responses to inquiries from internal and external stakeholders, including employees, dependents, retirees, candidates, contingent workers, and third-party vendors regarding HR policies and procedures.

Assess and interpret the complexity of employee inquiries, providing coaching on low-complexity employee relations matters, answering questions directly, or escalating issues to the appropriate parties for resolution. Act as an advisor by providing end-user support for HR systems, resolving issues, and promoting self-service functionality whenever possible. Ensure positive and consistent client experiences by understanding requests, streamlining service delivery, and identifying appropriate next steps.





Identify opportunities to improve departmental processes and customer service by recognizing service deficiencies and recommending solutions to HR Experience Managers and the Senior Manager, GHR Operations. Understand and apply the Bank's risk appetite and risk culture in day-to-day activities and decision-making. Support effective and effective operations while ensuring adherence to business controls, operational risk policies, regulatory compliance requirements, AML/ATF standards, and the Bank's Guidelines for Business Conduct.

Contribute to a high-performance environment by supporting talent attraction, retention, development, inclusion, succession planning, and employee engagement initiatives. Post-secondary education in Human Resources or are pursuing a related field of study. Prior experience in a service centre or call centre environment.

Strong understanding of Bank policies and procedures. Strong relationship-building and interpersonal skills.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. #

📌 Employee Services Consultant (6-month contract) (Toronto)
🏢 Scotiabank
📍 Toronto