We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re‑engages customers across the entire journey.

Conversational

Commerce is the future of e‑commerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

Quality: conversations that feel authentic and on‑brand.

Experience: effortless shopping from chat to checkout. Re‑engagement: personal, 1‑1 dialogue instead of noisy marketing. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of e‑commerce, where every brand has its own intelligent agent and every customer feels understood. At Gorgias, we are revolutionizing customer service for e‑commerce businesses.

Our Customer

Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long‑term operational impact. We partner with leading e‑commerce brands to optimize their support operations, implement AI‑powered workflows, and unlock scalable growth. As an Enterprise AI Solutions Manager , you will serve as a strategic partner to a portfolio of e‑commerce merchants. You will guide customers through product adoption, optimization, and long‑term success by helping them implement AI‑powered workflows, automate support operations, and align Gorgias with their business goals. You will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform. As an Enterprise AI Solutions Manager , you will: Customer Partnership &





• Account Management Manage a portfolio of ~65 e‑commerce customers Understand customer goals, workflows, and operational challenges Develop account plans focused on adoption, efficiency, and long‑term value Support renewal conversations for lower‑risk or smaller expansions Drive adoption of Gorgias features including AI, automation, and integrations Help customers implement automation and AI use cases Customer Health &

• Risk Management Monitor account health (usage, engagement, satisfaction) Identify risks early and take action to prevent churn Support renewals for lower‑risk or smaller expansion cases Operational Excellence &

• AI Enablement Maintain accurate customer data and engagement tracking in internal systems Leverage AI tools to improve efficiency across customer workflows and internal processes Partner with Sales, Product, and Support teams to drive customer outcomes Surface customer insights that inform product improvements and roadmap priorities Ensure internal teams have clear context when escalating customer needs 5+ years in Customer Success, Account Management, or similar roles ~ Experience managing multiple customers in a SaaS environment ~ Strong communicator who can run structured conversations with customers ~ Passionate about technology, automation, and the future of AI in customer support ~ AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D; budget to explore new ones. Our #powerup Slack channel is a digital petri dish of current tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company‑wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. Diversity &

• Inclusion at Gorgias

📌 Enterprise AI Solution Manager (Toronto)
🏢 Gorgias
📍 Toronto