Line of Service

Senior Associate At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs, design and implement experience strategies, and offer guidance and support to help clients create memorable and impactful experiences that drive customer loyalty and employee engagement. Those in experience design at PwC will specialise in designing exceptional customer and employee experiences.

Your work will involve utilising human-centred design principles to understand user needs, conduct research, and create intuitive and engaging experiences. As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences,interfaces,and operating models that drive growth, loyalty, and efficiency. Support the delivery of customer transformation engagements, including customer strategy, experience design, brand design, and service/operating model improvements.

Conduct customer and user research, data analysis, insight generation, and analyze customer data (VoC, NPS, behavioral data) to identify insights and opportunities. Support customer journey mapping, segmentation, personalization, service design, and experience improvement initiatives. Design and oversee the deployment of sites using Lightning Web Runtime, including design system governance with Salesforce Experience Cloud.

Support

Salesforce CMS integration, contributing to sharing/visibility design for external users, with awareness of how Single Sign-On affects the experience. Design and maintain a library of reusable design patterns and branding sets. Support the implementation of Agentforce and Einstein Search, working alongside technical leads to ensure features align with the intended user experience. .

Develop structured deliverables, including presentations, models, and analyses, and collaborate with multidisciplinary teams (strategy, design, and technology) while conducting usability tests with diverse user groups. Manage defined workstreams or project components with guidance and build working relationships with client stakeholders at the manager and director levels.

Experience in digital experience architecture and UX strategy, including enterprise web portals,



with strong understanding of Salesforce Experience Cloud and Lightning Web Runtime architecture. Familiarity with customer journey mapping, Voice of Customer (VoC), customer insights approaches, and experience with design thinking and human-centered design methodologies. Strong analytical capabilities, including both qualitative and quantitative analysis, with exposure to behavioral insights and innovation methods.

Experience supporting strategy, transformation, project planning, and project delivery initiatives within complex environments. Solid storytelling, slide-writing, interpersonal, and emerging leadership skills, with the ability to communicate effectively across multidisciplinary teams. Familiarity with the Salesforce digital customer platform, supported by certifications such as Salesforce Administrator, Platform Developer, App Builder, or Salesforce Architect.

Experience with web development standards and technologies, including HTML5, CSS3 (SLDS), JavaScript (ES6+), and integration of third-party services such as payment gateways and mapping tools into Experience Cloud using Apex, Flow, external services, and the Salesforce Metadata API. Familiarity with authentication and security concepts relevant to external-facing portals — including single sign-on, social login, and data-sharing rules — to inform design decisions around access, visibility, and user experience. Serve as the subject matter expert for Section 508 and WCAG compliance to ensure accessibility-first engineering and inclusive user experiences.

Experience with Cloud to support design system governance and enable rapid, consistent deployment of new pages and features.

Reliability Security

Clearance is required The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. Powered by the latest technology,you’llbe a part of diverse teams helping public and private clients build trust and deliver sustained outcomes.

We reward your impact,



and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. We recognize the systemic racism,colonialismand oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity. if blank, degree and/or field of study not specified) Accepting Feedback, Accepting Feedback, Accessible Design, Active Listening, Analytical Thinking, Brand Recognition, Communication, Creativity, Customer Experience (CX) Strategy, Data Analysis and Interpretation, Design Thinking, Digital Customer Experience, Embracing Change, Emotional Regulation, Empathy, Experience Design, Figma (UI Design Software), Human-Centered Design, Human-Computer Interaction (HCI), Inclusion, Industry Trend Analysis, Intellectual Curiosity, Interactive Design, Iterative Design, Learning Agility {+ 20 more} Desired Languages

(If blank, desired languages not specified) Travel Requirements

Available for Work Visa Sponsorship?

Job Posting End Date The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example).

AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements.

L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels #

📌 Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Requ (Quebec)
🏢 PwC
📍 Quebec