Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Operations Director, or Director of Event Technology. Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.

Troubleshoots technical issues and resolve problems quickly as they arise.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction. Training/Staff Development Creates an atmosphere that fosters the development of technical and leadership skills in other employees. Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.

Event Supervision

Performs advanced work (pre/during/post event) with operations team members. Supervises and directs other technicians during an event. Performs inventory and forecasting of equipment needs. Bachelor’s Degree is preferred. ~2+ years of field experience in specialty area is required. ~2-3 years of customer service or hospitality experience is preferred. ~ Internal applicants must be Technical 1-Star Certified before applying.

External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date. ~ Internal Candidates must show completion of 50% of hands-on skill verification for appropriate core discipline (Audio, Lighting, Projection, Video).



~ Ability to interact professionally and effectively with a diverse work force, customer base and senior level management. ~ Strong customer, client and coworker interface experience and abilities. ~ Decision Quality Hourly Pay Range: $26.00 - $30.00 Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. We use artificial intelligence (AI) tools to help screen and/or assess applications for this role.

These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.

Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.

When in the Warehouse, work will be completed in an workplace with exposure to outdoor temperatures and to dirt, sand and/or dust. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

📌 Event Senior Technical Lead - Niagara Falls
🏢 Encore Global
📍 Niagara Falls