AgentSync is a leader in driving a modern insurance infrastructure experience. Our insurance compliance software connects the insurance industry to power growth, increase efficiency, and reduce risk. This is not your typical Customer Success Manager role.

You will own the customer relationship end-to-end, driving measurable business outcomes while orchestrating internal teams to deliver exceptional value. The Enterprise CSM will be an integral part of the Customer Success team, working with some of our highest value and most strategic customers to ensure they meet and exceed their goals with AgentSync. We’re looking for someone who thrives in high-stakes environments, can navigate complex customer dynamics with confidence, and isn’t afraid to step into challenging conversations—whether that’s with a C-suite customer or an internal executive.

Own and command the full customer lifecycle for ~30 of AgentSync’s most strategic accounts, driving measurable value, adoption, and expansion Cultivate deep, trusted, and transparent relationships across all levels of the customer’s organization—from end-users and champions to C-suite decision-makers Confidently manage escalations, serving as the first point of resolution and diffusing risk with minimal management support react’ approach - takes pride in documenting and collaborating on customer engagement plans that serve as the backbone for our partnerships Grow your insurance and compliance expertise to provide credible, strategic guidance on process improvements powered by AgentSync Influence product, engineering, sales, and marketing by championing the voice of the customer and identifying opportunities to improve our product and customer experience Contribute to the foundations of a world-class Customer Success function by creating and iterating on best practices, tools,



and playbooks Travel to meet with customers and conduct onsite executive business reviews 10+ years of enterprise B2B SaaS experience in Customer Success 5+ years managing top-tier enterprise/strategic accounts—your company’s largest and most complex customers Proven ability to navigate executive-level conversations with VP+ stakeholders in industries like insurance, financial services, compliance, or legal Track record of successfully managing escalations and leading difficult conversations with both customers and internal teams Solid ownership mentality—you take full responsibility for outcomes and hold customers and internal teams accountable Exceptional communicator: skilled at simplifying complex solutions for customers and articulating customer needs to internal stakeholders Actively using AI tools to improve the quality and speed of your work, and can speak to specific ways you’ve integrated them into how you get things done Salesforce experience is a plus At AgentSync we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the , we encourage you to apply anyways. Our ideal candidate will live within 25 miles of our office in Denver, CO. Equity in the form of stock options Medical - Multiple Cigna plans to choose from, with up to 100% employer paid premiums for you and up to 80% for your dependents Dental - Multiple Cigna plans with up to 80% employer paid premiums for you and your dependents Employee Assistance Plan, Life & AD&D; Insurance 401(k) retirement savings plan Adaptable PTO 12 paid holidays per year 12 weeks parental leave w/generous return to work stipend We are not able to consider candidates who require a work visa now or in the future.

AgentSync participates in the federal E-Verify program.

📌 Executive Customer Success Manager (Northumberland County)
🏢 AgentSync
📍 Northumberland County