The Housekeeping Manager is responsible for overseeing and ensuring exceptional cleanliness and orderliness in guest rooms and public areas of the hotel. This is a hands-on leadership role that involves actively participating in daily operations while managing the housekeeping team, coordinating activities, and ensuring that guest requests are addressed with promptness and courtesy.

The Housekeeping

Manager is expected to lead by example, working alongside their team to maintain the highest standards of cleanliness and guest satisfaction. You follow company policies and standards such as sanitizing high touch areas and any other requirements for the processes as outlined in your standards

- Ensuring all public areas are organized and clean
- Procuring supplies and materials efficiently
- Take on additional administrative tasks as set forth by your leaders
- Listen respectfully when guests have complaints. Empathize and work with the guest in an productive manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint
- Opening the day, including assigning tasks to the Housekeeping team and ensuring any special guest requests are met
- Creating the housekeeping schedule and adjusting it based on the hotel’s operational needs
- Approving hours for the Housekeeping team and ensuring team members are allocated to the correct positions
- Monitoring our internal platform,



Insight Intouch, to ensure cleanliness standards are consistently met
- Monitoring our external guest satisfaction platform to ensure guests are receiving the expected level of service
- Performing detailed inspections to identify opportunities for improving guest satisfaction
- Filling out departmental files to effectively monitor Housekeeping performance and standards
- Recruiting and training new staff based on the operational needs of the hotel
- Minimum of 2 year experience in a supervisory or managerial role in a hotel in the Housekeeping Department. Minimum of 3 years experience in housekeeping/cleaner. Strong leadership and team management abilities Experience using Windows based software such as MS Excel. Flexibility to work a variety of shifts. / Availability to work weekends, holidays, and flexible shifts The understanding that SERVICE and CLEANLINESS are the keys to any successful hotel. Budgeting and inventory control knowledge Familiarity with cleaning products, chemicals, and procedures Some knowledge in Property Management Systems (PMS) like Opera, or similar Staff scheduling and training capabilities Preferable knowledge of health, safety, and hygiene standards Ability to work under pressure and handle complaints diplomatically Organizational and time management skills Dental care Life insurance On-site parking #

📌 Executive Housekeeping Manager - Housekeeping - RPGCA (Prince George)
🏢 DayForce ATS - Hoteliers
📍 Prince George