Pay: Based on experience

Employment Type: Full-Time

About the Position

We are seeking an experienced, organized, and detail-oriented Front Office Receptionist to join our busy Auto Body shop.

The front office is the heart of our operation. This role is essential to keeping the shop organized, ensuring repairs move through the process efficiently, and providing excellent customer service. We are looking for someone who understands the importance of strong organization, communication, and attention to detail in a fast-paced automotive environment.

The ideal candidate will have previous experience in an auto body shop or automotive service workplace, knowledge of SGI claims procedures, and familiarity with the Mitchell estimating or shop management system.

Key Responsibilities

- Greet customers and provide skilled, friendly customer service
- Answer incoming calls and respond to customer inquiries
- Manage and coordinate appointments and repair schedules
- Process and manage SGI insurance claims and related documentation
- Use the Mitchell system for estimates, repair orders, and shop administration
- Order parts and coordinate with suppliers to ensure timely delivery
- Arrange rental vehicles for customers as required
- Process customer payments and assist with invoicing
- Maintain accurate customer files, records, and repair documentation
- Communicate with customers, insurance representatives, parts suppliers, and shop staff
- Keep the front office organized and ensure administrative tasks are completed efficiently




- Help coordinate workflow and follow up on repairs to keep daily operations running smoothly

Qualifications and Skills

- Previous experience in an auto body shop or automotive service office is strongly preferred
- Knowledge of SGI claims and insurance repair procedures
- Experience with the Mitchell system
- Familiarity with parts ordering and coordination
- Strong computer skills and the ability to learn and navigate industry-specific software
- Excellent organizational skills and attention to detail
- Strong written and verbal communication skills
- Professional customer service skills and a positive attitude
- Ability to multitask, prioritize, and work efficiently in a busy workplace
- Dependable, proactive, and able to work independently as well as part of a team

What We Offer

- Competitive wages based on experience and qualifications
- An important role within a busy, team-oriented auto body shop
- An opportunity to contribute directly to the efficiency and success of daily operations

How to Apply If you have automotive front office experience, understand the importance of keeping a busy shop organized, and take pride in providing excellent customer service, we would love to hear from you. Please note, that only candidates selected for an interview will be contacted.

Application question(s)

- Are you familiar with SGI insurance claims ?

Licence/Certification:
- Driving Licence (required)

Work Location: In person

📌 Experienced Front Office Receptionist - Auto Body Shop (Regina)
🏢 Good Fellas Collision
📍 Regina