JOB TITLE: Facilities Manager

LOCATION: City Centre Park (1089 Langford Parkway, Victoria, BC)

DEPARTMENT: Operations (Maintenance / Mechanical / Custodial / Ice)

REPORTS TO: Director of Operations

OVERVIEW

Reporting to the Director of Operations, the Facilities Manager is responsible for the overall leadership, administration, and day-to-day operational management of the Facilities team. This role oversees a large, multifaceted department with diverse operational requirements and competing priorities, requiring strong organizational skills, sound judgment, and the ability to balance strategic planning with hands-on problem-solving.

The Facilities

Manager supervises and coordinates maintenance, custodial, mechanical (bowling), and ice operations staff, ensuring the efficient, safe, and effective operation of all facilities, fields, equipment, and grounds at City Centre Park.

The position is responsible for overseeing the maintenance, repair, and general upkeep of the centre’s extensive portfolio of buildings, infrastructure, and recreational amenities. These include Langford Lanes (bowling alley), West Hills Arena (ice rink), Eagle Ridge Community Centre (dry floor arena), PlayZone (indoor climbing structure), an 18-hole mini-golf course, Patio 37 (outdoor dining area), Starlight Stadium, various artificial turf fields, and City Centre Grille (bar & restaurant).

The Facilities

Manager ensures facilities are maintained to established standards and that applicable health and safety requirements, regulatory obligations, municipal policies, and operational procedures are consistently followed. The role is also responsible for vendor coordination, and event setup and takedown requirements.

The successful candidate will bring demonstrated strength in team leadership, staff supervision, workflow management, project coordination, facility administration, and performance management. They will be comfortable directing daily operations, allocating resources, establishing priorities, and responding decisively to unexpected challenges. Through effective communication, accountability, and a collaborative leadership approach, the Facilities Manager will support a productive work environment where staff are equipped to perform effectively, operational issues are addressed promptly, and service standards are consistently maintained.

A background in maintenance, mechanical operations, ice operations, or a related technical field is preferred. However, candidates with a solid administrative/managerial background with a general knowledge of facility operations will considered. The ideal candidate will combine practical technical knowledge with the leadership skills necessary to oversee a diverse team and a complex range of facility operations.

This individual must also be willing and able to step into operational roles when required, providing hands-on support to the team, assisting with troubleshooting, and helping maintain continuity of service during periods of increased demand, staffing shortages, or other operational challenges.

This is an excellent opportunity for a proactive, solutions-oriented leader who is passionate about team development, operational excellence, and continuous improvement.

The Facilities

Manager will play a key role in building a cohesive, capable, and high-performing team; strengthening operational processes; improving workflow and resource utilization; and identifying opportunities to enhance efficiency, accountability, and service delivery. Through mentorship, collaboration, and practical support, this role will help build the team’s capacity while ensuring departmental operations align with broader organizational objectives.

Please Note: This role combines administrative oversight with active, hands-on operational leadership across a large and varied facility complex. The successful candidate must be comfortable moving between office-based responsibilities and on-site operational demands, including facility inspections, workflow monitoring, facility troubleshooting, equipment and maintenance follow-up, and direct staff support.

RESPONSIBILITIES

Task Coordination

· Oversee and coordinate the activities of the facility operations team, which includes maintenance, custodial, mechanical, and ice operations staff.





Responsibilities include managing schedules to ensure the timely completion of tasks, organizing and executing projects (outdoor ice rink set-up, etc.), and addressing emergent priorities efficiently. This role requires solid collaboration and communication skills to align team efforts, monitor progress, and maintain high standards of performance and operational excellence across all areas of responsibility.

· Coordinate maintenance and minor repairs for all facilities, sports fields, and mechanical equipment. This includes overseeing all repair work and promptly addressing any issues as they arise. Additionally, the role involves liaising with third-party vendors to arrange specialized services to ensure timely completion of vendor-supported repairs and maintenance activities.

· Oversee and coordinate all general maintenance tasks across all facilities to ensure a well-maintained, functional environment. This can include the coordination of painting, light replacement, video game repairs, carpentry work, equipment maintenance, plumbing/electrical tasks, etc.. The role involves assigning duties to appropriate team members and ensuring the timely completion of assigned tasks.

Additionally, it requires monitoring the condition of facilities, identifying areas in need of repair, and implementing solutions to uphold operational standards.

· Oversee and coordinate the daily maintenance of all ice surfaces, including a permanent indoor ice rink and a seasonal outdoor ice pad. This includes developing a strategic plan to ensure that optimal ice surface conditions are achieved and maintained, while ensuring the safe and efficient operation of the refrigeration plant.

· Coordinate snow removal from facility sidewalks and emergency exits, as required.

· Coordinate all aspects of pre-and post-event set-up/take-down across the complex.

Administration & Records Management

· Direct and oversee the implementation of departmental policies, procedures, and administrative processes. This includes working collaboratively with team members to identify areas for improvement, establishing departmental best practices, and ensuring alignment with organizational goals.

Responsibilities include ensuring that all established processes are being followed, providing training and guidance to staff on new procedures, and monitoring the effectiveness of implemented policies. The role also requires staying updated on relevant industry standards and regulatory requirements to ensure compliance and continuous improvement of departmental operations.

· Verify timesheets for all members of the Operations team to ensure that they are accurate and address any issues that are identified.

Compliance

· Ensure full compliance with all City Centre Park safety protocols, procedures, regulations, and standards. This includes regularly reviewing and updating safety procedures, conducting compliance audits, overseeing staff training, and ensuring that all staff adhere to established expectations.

· Ensure that all facilities and fields within the complex adhere to established safety and risk management standards. This includes conducting regular audits and inspections to identify potential hazards, coordinating necessary corrective measures, and implementing preventative strategies to minimize risk.

· Perform routine inspections of all facilities to assess safety, optimize workflow, and identify any facility-related operational needs that need attention. This includes ensuring the completion of daily, weekly, monthly, and annual checklists across the complex, promptly addressing and prioritizing any emergent concerns, and ensuring that the facility is consistently positioned for operational excellence.

Budgeting

· Lead the annual capital budget planning process for the operations department, ensuring alignment with organizational objectives and financial goals. This includes identifying priorities for capital expenditures, analyzing resource needs, and preparing a detailed budget proposal for submission.





Personnel Management

· Oversee all aspects of personnel management for a team of operations staff, ensuring a cohesive, accountable, and efficient workforce. This includes providing ongoing coaching and support, addressing performance issues through course correction, conducting regular performance evaluations, and managing all aspects of progressive discipline in line with organizational policies. Additionally, the role involves fostering a positive work environment, encouraging employee development, and aligning staff goals with overall organizational objectives to achieve optimal team performance.

· Cultivate a strong sense of accountability within the team by ensuring that all staff consistently complete the assigned duties in their designated areas of responsibility. This includes monitoring compliance, providing course correction when required, and promptly addressing any performance concerns.

Vendor Management

· Manage the scheduling and coordination of third-party vendors for maintenance, repairs, and other essential services. Responsibilities include ensuring vendors adhere to agreed timelines and expectations, overseeing their activities to guarantee quality and compliance, and providing timely and ongoing updates to the senior management team regarding task completion.

Miscellaneous

· Maintain an accurate and up-to-date inventory of supplies, ensuring proper tracking and documentation to support departmental needs.

Responsibilities include managing the timely ordering and procurement of parts and equipment, monitoring stock levels to avoid shortages, and ensuring an organized system for the rotation of parts and supplies. This involves implementing effective inventory management practices, coordinating with vendors for procurement, and regularly reviewing inventory data to optimize usage and reduce waste. Additionally, maintain clear communication with team members to address supply requirements and improve overall operational efficiency.

· Perform additional responsibilities as required, to respond to the evolving needs of the department and organization. These tasks may involve supporting special projects, collaborating with other departments, or addressing unforeseen operational challenges that may arise. Flexibility, problem-solving skills, and a willingness to contribute wherever needed are essential to successfully fulfilling these duties.

REQUIREMENTS

· Post-secondary education in business administration, facility management, leadership, recreation, facility operations, engineering, or related field.

· Strong organizational and time management skills with an ability to optimize workflow and prioritize tasks in a fast-paced environment, while meeting all deadlines despite having multiple competing priorities.

· Strong project management skills with the ability to prioritize tasks and meet deadlines.

· Excellent problem-solving skills with the ability to think analytically.

· Excellent communication and interpersonal skills.

· A capable leader with a demonstrated ability to effectively develop and manage a high-performing team.

· Proficiency in Microsoft Office Suite.

· Knowledge and understanding of safety policies, employment standards, and relevant legislation (BC Occupational Health & Safety Regulation and WHMIS) is an asset.

· The successful candidate must provide a satisfactory Criminal Reference Check.

Mechanical / General Repair/ Ice Operations knowledge would be considered a strong asset.

WORKING CONDITIONS

This role works in a variety of areas across the entire complex in order to conduct walks to assess conditions, oversee various projects, connect with the team, complete administration, and manage workflow.

DISCLAIMER

This description has been designed to indicate the key responsibilities of the job and the nature of the work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and tasks required of employees assigned to this job.

Job Type: Full-time

Pay: From $75,000.00 to $90,000 per year

Job Type: Full-time

Pay: $75,000.00-$90,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount

Work Location: In person

📌 Facilities Manager (Langford)
🏢 City Centre Park
📍 Langford