Are you excellent at managing and retaining B2B accounts? Do you also have robust selling skills for increasing sales within an account?

City Wide Facility Solutions

Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions

Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble‑shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.

Formulate and manage an effective service strategy and schedule tailored to each client. Negotiate and enter into agreements with clients for additional services – search and supply parts and materials, determine pricing, staffing, and logistics. Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion.

Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients. Supervise and direct Night Managers; Effectively communicate all client issues with Contractors and the Director of Operations (or owner); Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc. Schedule each non-routine activity in client facilities using Outlook.





Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.

Notify Sales

Executives of potential accounts in your territory, especially new construction. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.

Approve Night

Managers and/or Service Representative's pay sheets; Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors. 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required. ~2+ years track record of success in a client retention role, with goals and metrics to support. ~ great at building relationships. ~ Strong planning and organizational skills, detail-oriented and multitasking. ~ Must have a proactive approach, be innovative, and strive for continuous process improvement. ~ Excellent verbal and strong written English communication skills. ~ Proficient in Microsoft Office and knowledge of CRM database. ~ Ability to travel on a daily or nightly basis to client locations locally. ~ Ability to work within a flexible schedule. ~ Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems.

Compensation: $25 per hour + commission $300 per month car allowance.

City Wide Facility

Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve.

📌 Facility Solutions Manager, full time (Burnaby)
🏢 City Wide Facility Solutions
📍 Burnaby