Activo is a leading network systems integrator and national IP infrastructure company that provides network systems planning, integration, installation, and support services across Canada. We design and build IP networks that converge systems, allowing you to take full advantage of emerging innovations with future-ready infrastructures. Activo now has an exciting new opportunity in the business of Smart Home Security and Installation and Repair.

We are looking for a Field Service Manager with a real passion for technology, who knows how to guide, train and manage large groups of technicians and has customer service as their first priority. Accountability, Collaboration, Consistency, Respect, Customer responsiveness, adaptability, and integrity. Take the initiative to ensure the customer experience and service commitments will have the best possible outcome.

Takes a leadership role with employees that ensures respectful communication, proper performance management, and forward-thinking development. Assess staffing needs as they relate to queue performance and job completion. Ensures department policies and procedures are followed.

Maintains a culture of continuous improvement. Able to manage and handle large groups of employees. Care about providing exceptional customer experiences, overcoming objections, and handling both favourable and unfavourable customer interactions.





Comfortable with computers and technical equipment (technology savvy). Can balance a physically demanding workload, which includes standing, lifting, climbing, bending, crawling in confined spaces and working in a variety of indoor/outdoor environments.

Able to work various shifts: days, evenings, weekends, and statutory holidays, to meet business needs and customer availability including out-of-town assignments. Fluent in English with a explicit and genuine communication style; additional languages considered beneficial.

Personal Qualities

Ability to work on multiple time-sensitive projects simultaneously and effectively manage deadlines. Clean and valid Class 5 Driver’s License or another provincial equivalent; Trade certificate or post-graduation course. Proven record of customer service and management of large teams.

Excel experience is a plus. 10-hour shift 12-hour shift Holidays As part of our recruitment process, Activo may use artificial intelligence (AI)-enabled tools to assist with the review and screening of applications. If you require accommodation or accessible formats/communication supports during the hiring process, please let us know — we will work with you to ensure your needs are met. At Activo, we believe in investing in our employees, which is why we offer a range of benefits to help create a fulfilling and rewarding work experience. #

📌 Field Service Manager - GTA (Toronto)
🏢 Activo
📍 Toronto